HP
Onsite Administrator (Print) – OSA Level II (Cincinnati, OH)
Candidate must reside in Cincinnati, OH or commute daily to customer site.
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for escalation within strict timeframes, following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer‑relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract‑required response times, ensuring high‑quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process‑oriented assignments, shares technical information, and supports department‑level operational plans.
Identifies and solves varied problems and completes day‑to‑day tasks with forward planning and minimal supervision.
Education & Experience Recommended
High School Diploma/ GED or higher secondary education or commensurate work experience or demonstrated competence.
Typically 2‑5 years of related work experience, preferably in maintenance, quality, or a related field.
Knowledge & Skills
Amazon Web Services, Auditing, Business Process, Business Requirements, Change Management, Computer Science, Data Analysis, Information Systems, Information Technology Infrastructure Library, IT Service Management, Linux, Microsoft Azure, Project Management, SAP Applications, Technical Support
Cross‑Org Skills
Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex and require basic problem resolution.
Compensation Pay range: $22 to $29 USD per hour (United States only). Pay varies by work location, job‑related knowledge, skills, and experience.
Benefits
Health, dental, and vision insurance
Long‑term/short‑term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time‑off policies, including 4‑12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for escalation within strict timeframes, following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer‑relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract‑required response times, ensuring high‑quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process‑oriented assignments, shares technical information, and supports department‑level operational plans.
Identifies and solves varied problems and completes day‑to‑day tasks with forward planning and minimal supervision.
Education & Experience Recommended
High School Diploma/ GED or higher secondary education or commensurate work experience or demonstrated competence.
Typically 2‑5 years of related work experience, preferably in maintenance, quality, or a related field.
Knowledge & Skills
Amazon Web Services, Auditing, Business Process, Business Requirements, Change Management, Computer Science, Data Analysis, Information Systems, Information Technology Infrastructure Library, IT Service Management, Linux, Microsoft Azure, Project Management, SAP Applications, Technical Support
Cross‑Org Skills
Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex and require basic problem resolution.
Compensation Pay range: $22 to $29 USD per hour (United States only). Pay varies by work location, job‑related knowledge, skills, and experience.
Benefits
Health, dental, and vision insurance
Long‑term/short‑term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time‑off policies, including 4‑12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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