National Debt Relief, LLC
Overview
Due to our tremendous growth, we are looking for commission‑driven, seasoned Retention Agents to join our team. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base. The position focuses on supporting clients who are considering cancelling their service with National Debt Relief and requires exceptional professionalism, adaptability, active listening skills, and experience with de‑escalating clients. The role has an expected start date of 1/26/2026 and is a full‑time remote position (40 hrs/week). We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Shift Schedules
Monday‑Friday (Eastern Time): 11 a.m.–8 p.m., 12 p.m.–9 p.m., 1 p.m.–10 p.m. Tuesday‑Saturday: 9 a.m.–6 p.m. Sunday‑Thursday: 9 a.m.–6 p.m. Responsibilities
Retain clients seeking to cancel within the first 30 days via calls, email, and online sources. Build quick rapport with clients and apply persuasive rebuttal skills and problem‑solving strategies to help them stay in the program. Meet goals set by the company and ensure all key performance indicators are met. Follow guidelines for quality standards and ensure clients are cared for with integrity. Show values and benefits of the program to clients. Document client discussions clearly and concisely using Salesforce. Meet performance criteria set forth by management; criteria may change based on company baselines. Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes. Qualifications
2 years work experience with client retention. High school diploma required. Experience in sales and account management, consistently meeting or exceeding performance expectations. Excellent communication skills both verbal and written. Outstanding verbal and interpersonal skills. Strong working knowledge of service processes, policies, techniques, and applicable regulations (preferred but not required). Employee is expected to be punctual and ready to report to work at the start of the shift. Employee will be exposed to a fast‑paced environment and must adjust accordingly. Attain and maintain high performance expectations on a monthly basis. Work in a fast‑paced, high‑volume setting. Clearly explain details about the company's debt settlement program to current clients. Recall details of calls with clients and record those details accurately in Salesforce. Use and navigate multiple computer systems with exceptional multi‑tasking skills. De‑escalate stressful situations. Support and de‑escalate vulnerable and sometimes difficult clients. Remain calm and professional during difficult discussions. Take constructive feedback. Computer competency and ability to work with a computer. Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Available for full‑time position; overtime eligible if classified non‑exempt. Compensation
The salary for this position is $18/hr, eligible for performance‑based bonuses and commissions. Salary ranges are determined by role, level, and location and reflect the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job‑related skills, experience, and relevant education or training. Benefits
Generous medical, dental, and vision benefits. 401(k) with company match. Paid holidays, volunteer time off, sick days, and vacation. 12 weeks paid parental leave. Pre‑tax transit benefits. No‑cost life insurance benefits. Voluntary benefits options. ASPCA pet health insurance discount. Access to earned wages at any time before payday. About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most‑trusted and best‑rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle more than $10 billion of debt, empowering them to lead a healthier financial lifestyle. We treat our clients like real people and are dedicated to elevating, empowering, and transforming their lives. Equal Employment Opportunity Statement
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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Due to our tremendous growth, we are looking for commission‑driven, seasoned Retention Agents to join our team. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base. The position focuses on supporting clients who are considering cancelling their service with National Debt Relief and requires exceptional professionalism, adaptability, active listening skills, and experience with de‑escalating clients. The role has an expected start date of 1/26/2026 and is a full‑time remote position (40 hrs/week). We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Shift Schedules
Monday‑Friday (Eastern Time): 11 a.m.–8 p.m., 12 p.m.–9 p.m., 1 p.m.–10 p.m. Tuesday‑Saturday: 9 a.m.–6 p.m. Sunday‑Thursday: 9 a.m.–6 p.m. Responsibilities
Retain clients seeking to cancel within the first 30 days via calls, email, and online sources. Build quick rapport with clients and apply persuasive rebuttal skills and problem‑solving strategies to help them stay in the program. Meet goals set by the company and ensure all key performance indicators are met. Follow guidelines for quality standards and ensure clients are cared for with integrity. Show values and benefits of the program to clients. Document client discussions clearly and concisely using Salesforce. Meet performance criteria set forth by management; criteria may change based on company baselines. Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes. Qualifications
2 years work experience with client retention. High school diploma required. Experience in sales and account management, consistently meeting or exceeding performance expectations. Excellent communication skills both verbal and written. Outstanding verbal and interpersonal skills. Strong working knowledge of service processes, policies, techniques, and applicable regulations (preferred but not required). Employee is expected to be punctual and ready to report to work at the start of the shift. Employee will be exposed to a fast‑paced environment and must adjust accordingly. Attain and maintain high performance expectations on a monthly basis. Work in a fast‑paced, high‑volume setting. Clearly explain details about the company's debt settlement program to current clients. Recall details of calls with clients and record those details accurately in Salesforce. Use and navigate multiple computer systems with exceptional multi‑tasking skills. De‑escalate stressful situations. Support and de‑escalate vulnerable and sometimes difficult clients. Remain calm and professional during difficult discussions. Take constructive feedback. Computer competency and ability to work with a computer. Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Available for full‑time position; overtime eligible if classified non‑exempt. Compensation
The salary for this position is $18/hr, eligible for performance‑based bonuses and commissions. Salary ranges are determined by role, level, and location and reflect the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job‑related skills, experience, and relevant education or training. Benefits
Generous medical, dental, and vision benefits. 401(k) with company match. Paid holidays, volunteer time off, sick days, and vacation. 12 weeks paid parental leave. Pre‑tax transit benefits. No‑cost life insurance benefits. Voluntary benefits options. ASPCA pet health insurance discount. Access to earned wages at any time before payday. About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most‑trusted and best‑rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle more than $10 billion of debt, empowering them to lead a healthier financial lifestyle. We treat our clients like real people and are dedicated to elevating, empowering, and transforming their lives. Equal Employment Opportunity Statement
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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