Elevate Patient Financial Solutions®
Help Desk Analyst Tier I
Elevate Patient Financial Solutions®, Grand Rapids, Michigan, us, 49528
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Elevate Patient Financial Solutions® provided pay range This range is provided by Elevate Patient Financial Solutions®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $26.00/hr
Elevate Patient Financial Solutions has an exciting career opportunity available as a Help Desk Analyst Tier I. This position will be located in Grand Rapids, MI. The Full Time/Part Time schedule for this role will be Monday through Friday 7 AM to 4 PM or 8 AM to 5 PM.
POSITION OVERVIEW The Help Desk Analyst is responsible for resolving Customer Service Requests related to both software and hardware issues that are routine to moderate in scope.
Essential Duties And Responsibilities
Answers, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Provides excellent customer service with problem resolution. Establishes strong working relationships with internal and external customers. Ensures customer satisfaction by responding to all help desk requests in a timely and professional manner.
Logs and tracks calls using IT service management software and maintains historical records and related documentation.
Assists in installation of company computers, software, and peripheral equipment.
Tracks and maintains an accurate documentation of computer equipment in configuration management database.
May analyzes and evaluate incidents and make recommendations to reduce help line incident rate.
May interact with software and hardware vendors to request service regarding defective products.
Tests software and hardware to evaluate ease of use and whether product will aid users in their work.
Performs basic Active Directory and Exchange administration.
Works within key ElevatePFS processes and works to achieve better efficiencies.
Assures work area meets the requirements of ElevatePFS’s policies and is consistent with Federal and state patient privacy regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Other duties as assigned.
Qualifications And Requirements
Associate degree in technology and/or 1 – 2 years related experience.
Extensive knowledge of PC hardware and software support required.
1+ year overall Windows 10/11 operating systems support or administration experience.
Good working knowledge of Microsoft Office, Office 365, and Windows required.
1+ years of Active Directory experience.
Help Desk experience preferred.
Excellent customer service skills (friendly, courteous, and helpful).
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, public, and client’s staff members.
Strong analytical and problem-solving skills a must.
Ability to multitask; excellent organizational and planning skills required.
Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.
Benefits
Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Pet Insurance
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Hospitals and Health Care
Referrals increase your chances of interviewing at Elevate Patient Financial Solutions® by 2x
Sign in to set job alerts for “Help Desk Analyst” roles. Helpdesk / Service Desk Analyst - Fast Growing Insurance Company - Hybrid Grand Rapids Metropolitan Area $60,000.00-$70,000.00 3 weeks ago
(Student) IT Help Desk-Mel Trotter - Grand Rapids - Off-Campus Work Study - copy - copy We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Get AI-powered advice on this job and more exclusive features.
Elevate Patient Financial Solutions® provided pay range This range is provided by Elevate Patient Financial Solutions®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $26.00/hr
Elevate Patient Financial Solutions has an exciting career opportunity available as a Help Desk Analyst Tier I. This position will be located in Grand Rapids, MI. The Full Time/Part Time schedule for this role will be Monday through Friday 7 AM to 4 PM or 8 AM to 5 PM.
POSITION OVERVIEW The Help Desk Analyst is responsible for resolving Customer Service Requests related to both software and hardware issues that are routine to moderate in scope.
Essential Duties And Responsibilities
Answers, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Provides excellent customer service with problem resolution. Establishes strong working relationships with internal and external customers. Ensures customer satisfaction by responding to all help desk requests in a timely and professional manner.
Logs and tracks calls using IT service management software and maintains historical records and related documentation.
Assists in installation of company computers, software, and peripheral equipment.
Tracks and maintains an accurate documentation of computer equipment in configuration management database.
May analyzes and evaluate incidents and make recommendations to reduce help line incident rate.
May interact with software and hardware vendors to request service regarding defective products.
Tests software and hardware to evaluate ease of use and whether product will aid users in their work.
Performs basic Active Directory and Exchange administration.
Works within key ElevatePFS processes and works to achieve better efficiencies.
Assures work area meets the requirements of ElevatePFS’s policies and is consistent with Federal and state patient privacy regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Other duties as assigned.
Qualifications And Requirements
Associate degree in technology and/or 1 – 2 years related experience.
Extensive knowledge of PC hardware and software support required.
1+ year overall Windows 10/11 operating systems support or administration experience.
Good working knowledge of Microsoft Office, Office 365, and Windows required.
1+ years of Active Directory experience.
Help Desk experience preferred.
Excellent customer service skills (friendly, courteous, and helpful).
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, public, and client’s staff members.
Strong analytical and problem-solving skills a must.
Ability to multitask; excellent organizational and planning skills required.
Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.
Benefits
Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Pet Insurance
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Hospitals and Health Care
Referrals increase your chances of interviewing at Elevate Patient Financial Solutions® by 2x
Sign in to set job alerts for “Help Desk Analyst” roles. Helpdesk / Service Desk Analyst - Fast Growing Insurance Company - Hybrid Grand Rapids Metropolitan Area $60,000.00-$70,000.00 3 weeks ago
(Student) IT Help Desk-Mel Trotter - Grand Rapids - Off-Campus Work Study - copy - copy We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr