CFS
IT Support Desk Analyst
Company:
CFS
Location:
Grand Rapids, MI
Salary:
$55,000 - $68,000
Benefits:
Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc.
Employment Type:
Full-time
Seniority Level:
Mid‑Senior level
Job Summary Deliver Tier 1 and Tier 2 technical assistance to a diverse client base, troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, networking, while maintaining exceptional customer service and accurate documentation.
Responsibilities
Provide end‑user support for hardware, software, and network issues across multiple clients.
Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper‑V).
Perform administration tasks in Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory (user account management and permissions).
Support and maintain desktop hardware, peripherals, and Windows OS environments.
Assist with SharePoint administration and troubleshooting.
Utilize ConnectWise RMM tools for monitoring and remote support.
Maintain strong documentation practices using IT Glue.
Escalate complex issues to senior engineers or specialized teams when necessary.
Proactively identify and resolve potential issues using monitoring tools.
Ensure compliance with organizational policies and security standards.
Preferred Experience
2+ years experience in a Service Desk role (MSP experience preferred).
Strong critical thinking, problem‑solving, and time‑management skills.
Ability to work effectively under pressure and manage multiple priorities.
Hands‑on experience with:
Microsoft 365 Admin Center, Entra ID, Azure AD, Active Directory
Windows OS troubleshooting and desktop support
SharePoint administration
VMware / Hyper‑V troubleshooting
Networking fundamentals
ConnectWise RMM
Excellent documentation and communication skills.
Bonus Experience
Automation tools (ImmyBot, Rewst, ConnectWise Automate)
Google Workspace administration
Domain server setup with Active Directory
Microsoft Intune
Backup solutions (Datto)
Security tools: SentinelOne (SOC services), Huntress (EDR, SIEM logging, ITDR), DNS filtering
Cisco Meraki firewalls
Privileged Access Management (AutoElevate)
Vulnerability management (ConnectSecure)
LionGard platformSIP/VoIP systems
Email security solutions (Avanan – DLP)
#J-18808-Ljbffr
CFS
Location:
Grand Rapids, MI
Salary:
$55,000 - $68,000
Benefits:
Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc.
Employment Type:
Full-time
Seniority Level:
Mid‑Senior level
Job Summary Deliver Tier 1 and Tier 2 technical assistance to a diverse client base, troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, networking, while maintaining exceptional customer service and accurate documentation.
Responsibilities
Provide end‑user support for hardware, software, and network issues across multiple clients.
Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper‑V).
Perform administration tasks in Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory (user account management and permissions).
Support and maintain desktop hardware, peripherals, and Windows OS environments.
Assist with SharePoint administration and troubleshooting.
Utilize ConnectWise RMM tools for monitoring and remote support.
Maintain strong documentation practices using IT Glue.
Escalate complex issues to senior engineers or specialized teams when necessary.
Proactively identify and resolve potential issues using monitoring tools.
Ensure compliance with organizational policies and security standards.
Preferred Experience
2+ years experience in a Service Desk role (MSP experience preferred).
Strong critical thinking, problem‑solving, and time‑management skills.
Ability to work effectively under pressure and manage multiple priorities.
Hands‑on experience with:
Microsoft 365 Admin Center, Entra ID, Azure AD, Active Directory
Windows OS troubleshooting and desktop support
SharePoint administration
VMware / Hyper‑V troubleshooting
Networking fundamentals
ConnectWise RMM
Excellent documentation and communication skills.
Bonus Experience
Automation tools (ImmyBot, Rewst, ConnectWise Automate)
Google Workspace administration
Domain server setup with Active Directory
Microsoft Intune
Backup solutions (Datto)
Security tools: SentinelOne (SOC services), Huntress (EDR, SIEM logging, ITDR), DNS filtering
Cisco Meraki firewalls
Privileged Access Management (AutoElevate)
Vulnerability management (ConnectSecure)
LionGard platformSIP/VoIP systems
Email security solutions (Avanan – DLP)
#J-18808-Ljbffr