Job Description:
Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, running diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service.
REQUIRED SKILLS AND EXPERIENCE
1+ years of experience in a service desk or help desk setting
1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation
1+ years of experience with customer service working in an inbound call environment with ticketing system
1+ years of Windows 10 or 11 support at a tier 1 level
Microsoft 365 and Windows support experience
Associates Degree or relevant work experience
NICE TO HAVE SKILLS AND EXPERIENCE
Seniority level
Entry level Employment type
Contract Job function
Analyst Industries
Banking Base pay range: $18.00/hr - $22.00/hr Benefits
Medical insurance Vision insurance 401(k)
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Entry level Employment type
Contract Job function
Analyst Industries
Banking Base pay range: $18.00/hr - $22.00/hr Benefits
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr