ThompsonFirstGroup
Senior Field Service Representative
ThompsonFirstGroup, New Carlisle, Indiana, United States, 46552
Thompson First Group is currently seeking a qualified Senior Field Service Representative for a local client in New Carlisle, Indiana. Candidates who have a background commissioning 3-phase power systems and low, medium, and high voltage power distribution equipment are encouraged to apply.
What you’ll do:
Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
Manage small projects independently and lead FSR teams on larger projects
Generate timely and accurate service reports on work, product performance, and warranties
Provide recommendations for improved electrical systems
Cultivate strong relationships with customers, team members, and partners
Mentor less experienced technicians
Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Team Benefits:
Guaranteed 40-hour base pay, eligible for overtime and travel premiums
Career growth, mentorship and safety training
Company vehicle, toolkit, and phone
Tuition assistance for ongoing learning
Leads program with bonus pay
Opportunities across 32 service branches
Qualifications: Basic (Required) Qualifications:
High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systemS
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Must be able to work in the US without corporate sponsorship now or in the future
No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Must have a valid driver's license
Preferred Qualifications
Associate degree or higher from an accredited institution
Bachelor’s degree in Engineering from an accredited institution
Electrical or General Contractor’s License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysis?as well as protective relays
NICET/NETA certification
Skills:
Successfully complete and maintain compliance with safety program and policy; Achieve Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
This position requires you to drive a vehicle
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
Position Success Criteria:
Successfully complete and maintain compliance with safety program and policy; Achieve Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
This position requires you to drive a vehicle
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
Thompson First Group is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Compensation:
$82,500-$121,000 per year
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What you’ll do:
Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
Manage small projects independently and lead FSR teams on larger projects
Generate timely and accurate service reports on work, product performance, and warranties
Provide recommendations for improved electrical systems
Cultivate strong relationships with customers, team members, and partners
Mentor less experienced technicians
Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Team Benefits:
Guaranteed 40-hour base pay, eligible for overtime and travel premiums
Career growth, mentorship and safety training
Company vehicle, toolkit, and phone
Tuition assistance for ongoing learning
Leads program with bonus pay
Opportunities across 32 service branches
Qualifications: Basic (Required) Qualifications:
High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systemS
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Must be able to work in the US without corporate sponsorship now or in the future
No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Must have a valid driver's license
Preferred Qualifications
Associate degree or higher from an accredited institution
Bachelor’s degree in Engineering from an accredited institution
Electrical or General Contractor’s License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysis?as well as protective relays
NICET/NETA certification
Skills:
Successfully complete and maintain compliance with safety program and policy; Achieve Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
This position requires you to drive a vehicle
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
Position Success Criteria:
Successfully complete and maintain compliance with safety program and policy; Achieve Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
This position requires you to drive a vehicle
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
Thompson First Group is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Compensation:
$82,500-$121,000 per year
#J-18808-Ljbffr