Healthcare Distributors Association
Senior Analyst, Pricing Operations
Healthcare Distributors Association, Dublin, Ohio, United States, 43016
What Pricing Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts.
The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assisting customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.
Responsibilities
Coordinate with internal and external stakeholders to align pricing with customers, onboarding, GPO transfers or disengages from Cardinal
Manage customer relationships throughout the pricing and contract implementation processes
Communicate updates and resolutions to stakeholders
Manage case plans, resources, and commitments to the customer
Analytical Thinking
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue
Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns
Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue
Customer Experience
Ensures that clients have a positive experience; commits to meet or exceed client expectations
Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently
Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly
Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
Integrates knowledge of Cardinal Health's organizational structure into solutions development
Operational Excellence
Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of experience, preferred
Excellent written and verbal communication skills
Customer facing experience highly preferred
Strong organizational skills
The ability to effectively communicate with leadership, stakeholders, and customers
Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word)
Customer service, problem solving, relationship building, and analytical skills required
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Benefits Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short‑ and long‑term disability coverage
Work‑Life resources
Paid parental leave
Healthy lifestyle programs
Anticipated salary range:
$57,000-$73,440
Bonus eligible:
No
Application window anticipated to close:
01/02/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts.
The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assisting customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.
Responsibilities
Coordinate with internal and external stakeholders to align pricing with customers, onboarding, GPO transfers or disengages from Cardinal
Manage customer relationships throughout the pricing and contract implementation processes
Communicate updates and resolutions to stakeholders
Manage case plans, resources, and commitments to the customer
Analytical Thinking
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue
Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns
Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue
Customer Experience
Ensures that clients have a positive experience; commits to meet or exceed client expectations
Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently
Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly
Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
Integrates knowledge of Cardinal Health's organizational structure into solutions development
Operational Excellence
Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of experience, preferred
Excellent written and verbal communication skills
Customer facing experience highly preferred
Strong organizational skills
The ability to effectively communicate with leadership, stakeholders, and customers
Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word)
Customer service, problem solving, relationship building, and analytical skills required
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Benefits Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short‑ and long‑term disability coverage
Work‑Life resources
Paid parental leave
Healthy lifestyle programs
Anticipated salary range:
$57,000-$73,440
Bonus eligible:
No
Application window anticipated to close:
01/02/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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