BOK Financial
Join to apply for the
Personal Banker
role at
BOK Financial
Req ID:
77445
Location:
Kansas City -KSCY
Areas of Interest:
Consumer Banking
Pay Transparency Salary Range:
Not Available
Application Deadline:
01/10/2026
Bonus Type:
Formula Based
Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.
In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.
Job Description The
Personal Banker
provides the best client experience possible for BOKF’s clients. They are empowered and responsible for delivering a superior experience on every interaction, building a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Personal Banker will effectively and efficiently handle client interactions and exceed client expectations. They will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved.
Team Culture We’re passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding. We’ve created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share ideas for positive change, no matter what role or level. We support and lift one another up and help each other become better. Recognition, integrity and the desire to help others are our winning combination.
How You'll Spend Your Time
You will deliver exceptional client experience, building, expanding, and retaining long‑term client relationships.
You will open a full range of retail products, including loans, by making recommendations during routine banking center service and teller transactions.
You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
You will resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
You will provide teller transactions for clients and seek opportunities to deepen client relationships and help clients meet their financial goals.
You will comply with internal control, audit, security, and compliance policies and procedures, as well as laws and regulations.
You will pursue professional development through training, self‑improvement initiatives, and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client‑relations skills.
Education & Experience Requirements
High school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.
Working knowledge of consumer financial products and services.
Working knowledge of banking, retail sales operations, and/or contact center operations including phone, email, and chat support.
Excellent verbal communication skills, and the ability to resolve issues and build relationships.
Excellent written communication skills with professional etiquette, proper grammar, and punctuation.
Problem‑solving and conflict resolution skills.
Ability to follow established standards and use judgment to determine when to escalate.
Strong basic math skills for reconciling accounts.
Proficiency in PC applications, including word processing and spreadsheet packages, and the ability to learn internal company systems.
Ability to complete multiple tasks at a time.
Excellent interpersonal skills, both in‑person and via telephone, and sales/client‑relations ability.
Detail oriented and highly accurate.
Capacity to work in a fast‑paced environment under pressure.
The BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building long‑term careers. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.
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Personal Banker
role at
BOK Financial
Req ID:
77445
Location:
Kansas City -KSCY
Areas of Interest:
Consumer Banking
Pay Transparency Salary Range:
Not Available
Application Deadline:
01/10/2026
Bonus Type:
Formula Based
Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.
In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.
Job Description The
Personal Banker
provides the best client experience possible for BOKF’s clients. They are empowered and responsible for delivering a superior experience on every interaction, building a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Personal Banker will effectively and efficiently handle client interactions and exceed client expectations. They will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved.
Team Culture We’re passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding. We’ve created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share ideas for positive change, no matter what role or level. We support and lift one another up and help each other become better. Recognition, integrity and the desire to help others are our winning combination.
How You'll Spend Your Time
You will deliver exceptional client experience, building, expanding, and retaining long‑term client relationships.
You will open a full range of retail products, including loans, by making recommendations during routine banking center service and teller transactions.
You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
You will resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
You will provide teller transactions for clients and seek opportunities to deepen client relationships and help clients meet their financial goals.
You will comply with internal control, audit, security, and compliance policies and procedures, as well as laws and regulations.
You will pursue professional development through training, self‑improvement initiatives, and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client‑relations skills.
Education & Experience Requirements
High school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.
Working knowledge of consumer financial products and services.
Working knowledge of banking, retail sales operations, and/or contact center operations including phone, email, and chat support.
Excellent verbal communication skills, and the ability to resolve issues and build relationships.
Excellent written communication skills with professional etiquette, proper grammar, and punctuation.
Problem‑solving and conflict resolution skills.
Ability to follow established standards and use judgment to determine when to escalate.
Strong basic math skills for reconciling accounts.
Proficiency in PC applications, including word processing and spreadsheet packages, and the ability to learn internal company systems.
Ability to complete multiple tasks at a time.
Excellent interpersonal skills, both in‑person and via telephone, and sales/client‑relations ability.
Detail oriented and highly accurate.
Capacity to work in a fast‑paced environment under pressure.
The BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building long‑term careers. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.
#J-18808-Ljbffr