Austin Community College
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Employment Type: Full-Time Location: ONSITE – New York, NY Department: Information Security / IT Operations
About the Role We are seeking a dedicated Cyber Security Help Desk Analyst to join our growing security team. This role serves as the first line of defense for security-related incidents and requests, providing technical support while maintaining our organization's security posture. The ideal candidate will combine strong cybersecurity fundamentals with excellent customer service skills and WordPress technical expertise.
Key Responsibilities Security Operations
Monitor and respond to security alerts, incidents, and service requests through ticketing systems
Perform initial triage and analysis of security events and potential threats
Assist in incident response activities, including containment, investigation, and documentation
Support vulnerability management processes and coordinate remediation efforts
Maintain and update security documentation, procedures, and knowledge base articles
Technical Support
Provide tier 1/2 support for security tools including firewalls, antivirus, SIEM, and endpoint protection
Assist users with security-related issues such as account lockouts, MFA setup, and access requests
Support secure configuration and maintenance of WordPress websites and applications
Troubleshoot WordPress security plugins, SSL certificates, and authentication issues
Conduct security awareness training and phishing simulation campaigns
WordPress Security Management
Monitor WordPress sites for security vulnerabilities and apply patches/updates
Configure and maintain WordPress security plugins and hardening measures
Investigate and remediate WordPress-related security incidents
Implement secure backup and disaster recovery procedures for WordPress environments
Review and audit WordPress user permissions and access controls
Required Qualifications
Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent work experience)
Experience: 2+ years in IT help desk, security operations, or related technical support role
Technical Skills:
Working knowledge of cybersecurity principles, threats, and attack vectors
Hands‑on experience with WordPress administration and security best practices
Familiarity with security tools (antivirus, firewalls, SIEM, EDR)
Understanding of network protocols, authentication systems, and encryption
Experience with ticketing systems and ITSM platforms
Soft Skills:
Excellent communication skills with both technical and non-technical audiences
Strong analytical and problem‑solving abilities
Customer service orientation with patience and professionalism
Ability to work independently and collaboratively in a hybrid environment
Preferred Qualifications
Security certifications such as Security+, CySA+, CEH, or GIAC
Experience with security frameworks (NIST, CIS Controls, ISO 27001)
Knowledge of scripting/automation (Python, PowerShell, Bash)
Familiarity with cloud security (AWS, Azure, Google Cloud)
Experience with WordPress security plugins (Wordfence, Sucuri, iThemes Security)
Understanding of web application security and OWASP Top 10
Hybrid Schedule
Flexible work arrangement with regular on-site presence in NY office
Hours: Standard business hours with occasional on-call rotation for security incidents
Minimal travel between office locations may be required
What We Offer
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
401(k) with company match
Professional development opportunities and certification reimbursement
Generous PTO and paid holidays
Collaborative team environment focused on continuous learning
To Apply Please submit your resume, cover letter, and any relevant certifications.
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Employment Type: Full-Time Location: ONSITE – New York, NY Department: Information Security / IT Operations
About the Role We are seeking a dedicated Cyber Security Help Desk Analyst to join our growing security team. This role serves as the first line of defense for security-related incidents and requests, providing technical support while maintaining our organization's security posture. The ideal candidate will combine strong cybersecurity fundamentals with excellent customer service skills and WordPress technical expertise.
Key Responsibilities Security Operations
Monitor and respond to security alerts, incidents, and service requests through ticketing systems
Perform initial triage and analysis of security events and potential threats
Assist in incident response activities, including containment, investigation, and documentation
Support vulnerability management processes and coordinate remediation efforts
Maintain and update security documentation, procedures, and knowledge base articles
Technical Support
Provide tier 1/2 support for security tools including firewalls, antivirus, SIEM, and endpoint protection
Assist users with security-related issues such as account lockouts, MFA setup, and access requests
Support secure configuration and maintenance of WordPress websites and applications
Troubleshoot WordPress security plugins, SSL certificates, and authentication issues
Conduct security awareness training and phishing simulation campaigns
WordPress Security Management
Monitor WordPress sites for security vulnerabilities and apply patches/updates
Configure and maintain WordPress security plugins and hardening measures
Investigate and remediate WordPress-related security incidents
Implement secure backup and disaster recovery procedures for WordPress environments
Review and audit WordPress user permissions and access controls
Required Qualifications
Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent work experience)
Experience: 2+ years in IT help desk, security operations, or related technical support role
Technical Skills:
Working knowledge of cybersecurity principles, threats, and attack vectors
Hands‑on experience with WordPress administration and security best practices
Familiarity with security tools (antivirus, firewalls, SIEM, EDR)
Understanding of network protocols, authentication systems, and encryption
Experience with ticketing systems and ITSM platforms
Soft Skills:
Excellent communication skills with both technical and non-technical audiences
Strong analytical and problem‑solving abilities
Customer service orientation with patience and professionalism
Ability to work independently and collaboratively in a hybrid environment
Preferred Qualifications
Security certifications such as Security+, CySA+, CEH, or GIAC
Experience with security frameworks (NIST, CIS Controls, ISO 27001)
Knowledge of scripting/automation (Python, PowerShell, Bash)
Familiarity with cloud security (AWS, Azure, Google Cloud)
Experience with WordPress security plugins (Wordfence, Sucuri, iThemes Security)
Understanding of web application security and OWASP Top 10
Hybrid Schedule
Flexible work arrangement with regular on-site presence in NY office
Hours: Standard business hours with occasional on-call rotation for security incidents
Minimal travel between office locations may be required
What We Offer
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
401(k) with company match
Professional development opportunities and certification reimbursement
Generous PTO and paid holidays
Collaborative team environment focused on continuous learning
To Apply Please submit your resume, cover letter, and any relevant certifications.
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr