Health Plan One, LLC
Business Operations Analyst page is loaded## Business Operations Analystlocations:
CT Sheltontime type:
Full timeposted on:
Posted 5 Days Agojob requisition id:
JR1400**HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.**The Business Operations Analyst supports Licensing, Contracting, and the Operations Support Teams by monitoring performance metrics, identifying bottlenecks, and providing data-driven insights. This role conducts quality and compliance audits, evaluates regulatory impacts, and tracks trends such as agent fallout and renewal risks. The analyst ensures accuracy across systems like AgentSync and the CRM, delivering actionable intelligence that improves efficiency, reduces risk, and strengthens overall operational compliance.**Supervisory Responsibilities: None****Duties/Responsibilities:*** Collaborate with team members and stakeholders to support operational performance monitoring and reporting.* Assist in tracking licensing and policy turnaround times, backlogs, expenses, and approval rates to ensure accuracy and timeliness.* Help analyze workload capacity and contribute to forecasting for inbound and outbound volume.* Perform root-cause analysis under guidance to identify operational bottlenecks and recommend basic improvements.* Conduct accuracy checks and audits for Licensing, Contracting, Enrollment, and call lists; escalate discrepancies as needed.* Support assessment of operational impacts from regulatory changes, including State DOI rules.* Monitor agent fallout and drop-off trends; assist in identifying renewal lapses and high-risk expirations for proactive follow-up.* Perform cost analysis for license renewals and maintain supporting documentation.* Validate data accuracy across AgentSync, CRM systems, and related platforms; flag anomalies for review.* Provide timely updates to team leads on reporting status, audit timelines, and identified issues.* Perform other related duties as assigned.**Required Skills/Abilities:*** Bachelor’s degree in Business, Finance, Economics, or a related field.* Minimum 2 years of analyst experience* Proficiency in building reports, tracking KPIs, and communicating operational performance metrics in a clear, actionable manner.* Ability to analyze workload patterns and support forecasting for staffing and volume planning.* Comfortable using operational systems such as AgentSync, CRM tools, Excel/Sheets, and BI/reporting platforms* Ability to work effectively with Operations, Compliance, Finance, Technology, and Licensing teams to gather data, resolve issues, and support process improvements* Strong ability to manage multiple priorities, maintain documentation, and oversee ongoing monitoring of performance metrics.* Excellent written and verbal communication, able to translate data insights into actionable recommendations for leadership and cross-functional partners.**Preferred Skills/Abilities:*** Knowledge of Medicare Health Insurance industry, products, compliance, and operations**Physical Requirements:*** Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)* Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.* Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.* Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.* Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently* Reach with hands and arms occasionally**For Hybrid Roles:*** Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.* Occasionally moves about the office to access files, office machinery, and meet with others.**Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com****Our Story**HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products.Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state.Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare.## **Our Culture**We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry.An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers. #J-18808-Ljbffr
CT Sheltontime type:
Full timeposted on:
Posted 5 Days Agojob requisition id:
JR1400**HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.**The Business Operations Analyst supports Licensing, Contracting, and the Operations Support Teams by monitoring performance metrics, identifying bottlenecks, and providing data-driven insights. This role conducts quality and compliance audits, evaluates regulatory impacts, and tracks trends such as agent fallout and renewal risks. The analyst ensures accuracy across systems like AgentSync and the CRM, delivering actionable intelligence that improves efficiency, reduces risk, and strengthens overall operational compliance.**Supervisory Responsibilities: None****Duties/Responsibilities:*** Collaborate with team members and stakeholders to support operational performance monitoring and reporting.* Assist in tracking licensing and policy turnaround times, backlogs, expenses, and approval rates to ensure accuracy and timeliness.* Help analyze workload capacity and contribute to forecasting for inbound and outbound volume.* Perform root-cause analysis under guidance to identify operational bottlenecks and recommend basic improvements.* Conduct accuracy checks and audits for Licensing, Contracting, Enrollment, and call lists; escalate discrepancies as needed.* Support assessment of operational impacts from regulatory changes, including State DOI rules.* Monitor agent fallout and drop-off trends; assist in identifying renewal lapses and high-risk expirations for proactive follow-up.* Perform cost analysis for license renewals and maintain supporting documentation.* Validate data accuracy across AgentSync, CRM systems, and related platforms; flag anomalies for review.* Provide timely updates to team leads on reporting status, audit timelines, and identified issues.* Perform other related duties as assigned.**Required Skills/Abilities:*** Bachelor’s degree in Business, Finance, Economics, or a related field.* Minimum 2 years of analyst experience* Proficiency in building reports, tracking KPIs, and communicating operational performance metrics in a clear, actionable manner.* Ability to analyze workload patterns and support forecasting for staffing and volume planning.* Comfortable using operational systems such as AgentSync, CRM tools, Excel/Sheets, and BI/reporting platforms* Ability to work effectively with Operations, Compliance, Finance, Technology, and Licensing teams to gather data, resolve issues, and support process improvements* Strong ability to manage multiple priorities, maintain documentation, and oversee ongoing monitoring of performance metrics.* Excellent written and verbal communication, able to translate data insights into actionable recommendations for leadership and cross-functional partners.**Preferred Skills/Abilities:*** Knowledge of Medicare Health Insurance industry, products, compliance, and operations**Physical Requirements:*** Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)* Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.* Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.* Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.* Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently* Reach with hands and arms occasionally**For Hybrid Roles:*** Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.* Occasionally moves about the office to access files, office machinery, and meet with others.**Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com****Our Story**HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products.Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state.Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare.## **Our Culture**We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry.An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers. #J-18808-Ljbffr