Mackin Talent
Redmond, United States | Posted on 12/15/2025
Requirements Client Relationship Management
Maintain strong relationships with both internal and external clients to ensure staffing and growth goals are achieved
Oversee, measure, and report out Mackin performance according to SOW deliverables and other key metrics
Work cross functionally with Mackin internal teams to achieve company growth goals through the development of new and existing partnerships
Serve as main point of contact for account management and Client Manager relations at assigned client site
Seek out and develop new business for the company while also expanding the number of client relationships on existing client sites
Meet with and communicate regularly with Client Managers to obtain employee feedback and ensure excellent service delivery
Negotiate, execute and oversee the process of updating Statements of Work, Purchase Orders and contract renewals
Liaise with the different site and Client Managers to determine staffing needs
Drive client site-specific administrative onboarding tasks
Employee Relations
Handle routine employee communications, including emails, pings and follow-ups regarding questions about company policies, benefits, time keeping, payroll, leave tracking, etc.
Liaise with Team Leads and Clients to communicate, document and address team and individual employee performance, issues, and needs
Escalate employee issues and concerns to appropriate Mackin point of contact
Engage in routine employee check-ins and monthly meetings for assigned teams
Schedule, prepare and perform performance review cycles in performance management platform
Develop and conduct additional review types as needed, including Professional Development Plans (PDPs) and Performance Improvement Plans (PIPs)
Document employee performance and provide feedback to support employee growth
Onboarding and Offboarding
Support employee onboarding: use internal and client onboarding systems and processes; coordinate communications with new employees; process onboarding documents
Perform client-focused onboarding sessions, including training related to client resources, tools and processes
Prepare equipment for vendor assignment: update Mackin internal and client-specific equipment provisioning and tracking systems; assign and ship equipment
Support offboarding for exiting employees: use internal and client offboarding systems and processes for deactivation, coordinate communications and address questions, schedule exit interviews, and liaise with cross functional Mackin teammates
Talent Acquisition
Manage Client Manager communications
Attend new position intake meetings
Advise on job descriptions and requisitions
Review candidates
Participate in meet and greets
Communicate candidate feedback to support hiring decisions
Company Operations
Support the Engagement Team with administrative tasks, including calendar management, updating tracking sheets and platforms, document preparation and management, organization and filing, event planning, and shipping.
Work cross functionally with Mackin internal teams to develop and implement processes to ensure operational excellence across client sites
Develop and process reports as needed
Use company communication platforms to post updates aimed at employee engagement and Mackin culture development.
Required Qualifications
3+ years of experience in an engagement, account management, HR operations, people operations, or client-facing workforce management role.
Strong interpersonal skills: able to quickly build trust and rapport, maintain supportive working relationships across all levels of an organization.
Proven ability to manage multiple priorities and shifting coverage needs in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills, with the ability to communicate effectively with employees, Client Managers, and a broad range of stakeholders across all levels of an organization.
High attention to detail and strong organizational skills, including documentation, tracking, and reporting.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive employee and client information with discretion.
Ability to work a hybrid schedule, including being on site at the client location in Redmond, WA three days per week.
Preferred Qualifications
Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.
Experience in a staffing, consulting, talent solutions, or managed services environment supporting client-embedded teams.
Familiarity with vendor-based or contingent workforce models.
Working knowledge of employee relations practices, including performance management, documentation, and issue escalation.
Experience supporting full employee lifecycle processes, including onboarding, performance management, and offboarding.
Experience supporting technical, professional, or project-based teams in a client-site setting.
Strong data and reporting skills, including tracking metrics related to engagement, performance, or service delivery.
Experience in talent acquisition, sourcing and recruiting, use of ATS.
Mackin Talent offers an attractive benefits package which includes major medical carrier, 15 days of PTO plus Holiday and Sick pay, paid volunteer hours, paternity/maternity leave and many more. We pride ourselves on our company values, the top one being that Relationships Matter. Come experience the Mackin Difference and our welcoming company culture with a focus on teamwork and family. Learn more about Mackin and apply online at MackinTalent.com.
#J-18808-Ljbffr
Requirements Client Relationship Management
Maintain strong relationships with both internal and external clients to ensure staffing and growth goals are achieved
Oversee, measure, and report out Mackin performance according to SOW deliverables and other key metrics
Work cross functionally with Mackin internal teams to achieve company growth goals through the development of new and existing partnerships
Serve as main point of contact for account management and Client Manager relations at assigned client site
Seek out and develop new business for the company while also expanding the number of client relationships on existing client sites
Meet with and communicate regularly with Client Managers to obtain employee feedback and ensure excellent service delivery
Negotiate, execute and oversee the process of updating Statements of Work, Purchase Orders and contract renewals
Liaise with the different site and Client Managers to determine staffing needs
Drive client site-specific administrative onboarding tasks
Employee Relations
Handle routine employee communications, including emails, pings and follow-ups regarding questions about company policies, benefits, time keeping, payroll, leave tracking, etc.
Liaise with Team Leads and Clients to communicate, document and address team and individual employee performance, issues, and needs
Escalate employee issues and concerns to appropriate Mackin point of contact
Engage in routine employee check-ins and monthly meetings for assigned teams
Schedule, prepare and perform performance review cycles in performance management platform
Develop and conduct additional review types as needed, including Professional Development Plans (PDPs) and Performance Improvement Plans (PIPs)
Document employee performance and provide feedback to support employee growth
Onboarding and Offboarding
Support employee onboarding: use internal and client onboarding systems and processes; coordinate communications with new employees; process onboarding documents
Perform client-focused onboarding sessions, including training related to client resources, tools and processes
Prepare equipment for vendor assignment: update Mackin internal and client-specific equipment provisioning and tracking systems; assign and ship equipment
Support offboarding for exiting employees: use internal and client offboarding systems and processes for deactivation, coordinate communications and address questions, schedule exit interviews, and liaise with cross functional Mackin teammates
Talent Acquisition
Manage Client Manager communications
Attend new position intake meetings
Advise on job descriptions and requisitions
Review candidates
Participate in meet and greets
Communicate candidate feedback to support hiring decisions
Company Operations
Support the Engagement Team with administrative tasks, including calendar management, updating tracking sheets and platforms, document preparation and management, organization and filing, event planning, and shipping.
Work cross functionally with Mackin internal teams to develop and implement processes to ensure operational excellence across client sites
Develop and process reports as needed
Use company communication platforms to post updates aimed at employee engagement and Mackin culture development.
Required Qualifications
3+ years of experience in an engagement, account management, HR operations, people operations, or client-facing workforce management role.
Strong interpersonal skills: able to quickly build trust and rapport, maintain supportive working relationships across all levels of an organization.
Proven ability to manage multiple priorities and shifting coverage needs in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills, with the ability to communicate effectively with employees, Client Managers, and a broad range of stakeholders across all levels of an organization.
High attention to detail and strong organizational skills, including documentation, tracking, and reporting.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive employee and client information with discretion.
Ability to work a hybrid schedule, including being on site at the client location in Redmond, WA three days per week.
Preferred Qualifications
Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.
Experience in a staffing, consulting, talent solutions, or managed services environment supporting client-embedded teams.
Familiarity with vendor-based or contingent workforce models.
Working knowledge of employee relations practices, including performance management, documentation, and issue escalation.
Experience supporting full employee lifecycle processes, including onboarding, performance management, and offboarding.
Experience supporting technical, professional, or project-based teams in a client-site setting.
Strong data and reporting skills, including tracking metrics related to engagement, performance, or service delivery.
Experience in talent acquisition, sourcing and recruiting, use of ATS.
Mackin Talent offers an attractive benefits package which includes major medical carrier, 15 days of PTO plus Holiday and Sick pay, paid volunteer hours, paternity/maternity leave and many more. We pride ourselves on our company values, the top one being that Relationships Matter. Come experience the Mackin Difference and our welcoming company culture with a focus on teamwork and family. Learn more about Mackin and apply online at MackinTalent.com.
#J-18808-Ljbffr