Lead Employee
Do-Rite Donuts - Willis Tower (1239), Chicago, IL, United States
We’re hiring people to join our team as LEAD EMPLOYEES!
A Few of Our Lead Employee Benefits:
Restaurant Discounts
Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
Paid Vacation for Qualifying Employees
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
401(k)
Do-Rite Donuts & Chicken is a Chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted.
The culinary mantra at Do-Rite is focused on 3 points: made in-house, small batch, and FRESH. ALL. DAY.
We believe in people. We believe in treating our guests and staff well.
EOE. We participate in E-Verify / Participamos en E-Verify
Lead Employee Job Description Lead Employees
are responsible for initial training of front of house (FOH) and back of house (BOH) service staff and maintaining LEYE standards of guest service. Maintain and update training materials as needed.
Essential Functions
Achieve and maintain level of excellence in all functions outlined in hourly team job descriptions, and perform job functions as needed
Interact with, direct, train and develop employees in a fair and dignified manner
Observe, maintain, and when needed update FOH and BOH systems and communicate observations with management and partners
Observe employees’ service standards and communicate observations to management, partners and trainers, and assist in developing and implementing necessary plans of action
Secure and reconcile cash drawer
Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
Assist with training staff at new restaurant openings
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively under pressure
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Model and promote teamwork across all teams
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Cultivate personal growth and entrepreneurial skills based on reviews and feedback from supervisors
Understand and respond knowledgeably to questions about the restaurant and menu
Use sales techniques to present and encourage current promotions to guests
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Proficiency in the use and operation of all necessary tools and equipment
Comply with all safety and sanitation guidelines and procedures
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
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A Few of Our Lead Employee Benefits:
Restaurant Discounts
Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
Paid Vacation for Qualifying Employees
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
401(k)
Do-Rite Donuts & Chicken is a Chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted.
The culinary mantra at Do-Rite is focused on 3 points: made in-house, small batch, and FRESH. ALL. DAY.
We believe in people. We believe in treating our guests and staff well.
EOE. We participate in E-Verify / Participamos en E-Verify
Lead Employee Job Description Lead Employees
are responsible for initial training of front of house (FOH) and back of house (BOH) service staff and maintaining LEYE standards of guest service. Maintain and update training materials as needed.
Essential Functions
Achieve and maintain level of excellence in all functions outlined in hourly team job descriptions, and perform job functions as needed
Interact with, direct, train and develop employees in a fair and dignified manner
Observe, maintain, and when needed update FOH and BOH systems and communicate observations with management and partners
Observe employees’ service standards and communicate observations to management, partners and trainers, and assist in developing and implementing necessary plans of action
Secure and reconcile cash drawer
Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
Assist with training staff at new restaurant openings
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively under pressure
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Model and promote teamwork across all teams
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Cultivate personal growth and entrepreneurial skills based on reviews and feedback from supervisors
Understand and respond knowledgeably to questions about the restaurant and menu
Use sales techniques to present and encourage current promotions to guests
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Proficiency in the use and operation of all necessary tools and equipment
Comply with all safety and sanitation guidelines and procedures
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
#J-18808-Ljbffr