Tier4
CS Consultant
仕事概要
We are seeking a Customer Consultant to support the success of clients using "Spider AF," our anti-ad fraud tool, through data-driven analysis and logical thinking. In this position, you will develop a deep understanding of the client’s industry and business processes to identify root causes and build preventative measures against ad fraud and marketing challenges. In addition to supporting the effective use of our product, you will derive success patterns for each client based on usage data to provide reproducible improvement proposals. While a separate team handles upselling and cross-selling, a key part of your role will be collaborating with other teams to build the foundation for value propositions and expansion, including upselling and cross-selling opportunities.
Job Description
Execution of Problem-Solving Customer Success
Deep dive into the client’s implementation goals and business challenges.
Visualize issues based on Spider AF usage data, industry benchmarks, and conversion (CV) data.
Formulate and execute improvement proposals and utilization strategies based on logical analysis.
Customer Journey Design and Quantifying Results
Design customer journey models tailored to the specific characteristics of the client's industry.
Provide improvement proposals based on quantitative metrics such as KPIs, LTV, and churn rates.
Reporting and Presentations for Executive Management
Create regular reports utilizing data.
Conduct effectiveness verifications and presentations for decision-makers within the client's organization.
Providing Insights and Product Improvement Proposals
Suggest product improvements to the product team based on client feedback and analysis results.
Structure "customer voices" and accumulate/share them internally as reproducible knowledge.
Maximizing Customer Value through Inter-departmental Collaboration
Provide information and support to Sales, Upsell, and Cross-sell teams to enhance the feasibility and persuasiveness of client proposals.
Support business growth by sharing usage status and improvement results.
必須スキル We are seeking a Customer Consultant to support the success of clients using "Spider AF," our anti-ad fraud tool, through data-driven analysis and logical thinking. In this position, you will develop a deep understanding of the client’s industry and business processes to identify root causes and build preventative measures against ad fraud and marketing challenges. In addition to supporting the effective use of our product, you will derive success patterns for each client based on usage data to provide reproducible improvement proposals. While a separate team handles upselling and cross-selling, a key part of your role will be collaborating with other teams to build the foundation for value propositions and expansion, including upselling and cross-selling opportunities.
歓迎スキル
Experience in business consulting or business process design.
Experience using SQL to derive insights from large datasets and communicating them in terms the customer can easily understand.
Experience in CS design operations, such as building customer journeys, NPS, or KPIs.
Knowledge of the advertising industry and marketing field (Understanding of ad fraud is a plus).
Project management skills.
English proficiency (Communication with our international engineers will occur).
求める人物像
Strategic Thinkers: Those who can pursue customer business success calmly and logically.
Analytical Problem Solvers: Those who can structurally extract issues from data and translate them into actionable strategies.
Agile Hypothesizers: Those who can grasp the essence of a problem and quickly iterate through hypothesis and verification loops.
Holistic Viewers: Those who can view the team, product, and customer through the lens of "total optimization".
Solution Architects: Those who can design solutions to customer challenges with a focus on "reproducibility".
応募概要 給与 Annual salary: 5 million- 12million yen
勤務地 107-0062 Tokyo, Minato City, Minamiaoyama, 7 Chome−10−3 Minami Aoyama St Building 4th Floor
雇用形態 Full-time
勤務体系
Flexible Working Hours System (Flextime) (Core time: 10:00 AM – 5:00 PM)
Fully two days off per week (Saturday, Sunday, and National Holidays)
Vacation Leave (3 consecutive days in addition to standard annual paid leave)
Year-end and New Year Holidays
Annual Paid Leave
Condolence and Celebration Leave
Childcare Leave
Initial Enrollment Leave (2 days of leave to cover sudden illness, etc., available until statutory paid leave is granted after 6 months)
Vaccination Leave
試用期間 3 months
福利厚生
Stock Options
Annual Salary Increase (Once per year)
Mobile Communication Allowance (¥4,200/month)
Influenza Vaccination
Flextime System (Core hours: 10:00 AM – 5:00 PM)
Reimbursement for Job-Related Certification Exams
Babysitter Subsidy (50% coverage, up to ¥20,000/month)
Premium Friday (Team dinner)
Gold's Gym Membership Subsidy (Employee pays only ¥550 per visit)
#J-18808-Ljbffr
Job Description
Execution of Problem-Solving Customer Success
Deep dive into the client’s implementation goals and business challenges.
Visualize issues based on Spider AF usage data, industry benchmarks, and conversion (CV) data.
Formulate and execute improvement proposals and utilization strategies based on logical analysis.
Customer Journey Design and Quantifying Results
Design customer journey models tailored to the specific characteristics of the client's industry.
Provide improvement proposals based on quantitative metrics such as KPIs, LTV, and churn rates.
Reporting and Presentations for Executive Management
Create regular reports utilizing data.
Conduct effectiveness verifications and presentations for decision-makers within the client's organization.
Providing Insights and Product Improvement Proposals
Suggest product improvements to the product team based on client feedback and analysis results.
Structure "customer voices" and accumulate/share them internally as reproducible knowledge.
Maximizing Customer Value through Inter-departmental Collaboration
Provide information and support to Sales, Upsell, and Cross-sell teams to enhance the feasibility and persuasiveness of client proposals.
Support business growth by sharing usage status and improvement results.
必須スキル We are seeking a Customer Consultant to support the success of clients using "Spider AF," our anti-ad fraud tool, through data-driven analysis and logical thinking. In this position, you will develop a deep understanding of the client’s industry and business processes to identify root causes and build preventative measures against ad fraud and marketing challenges. In addition to supporting the effective use of our product, you will derive success patterns for each client based on usage data to provide reproducible improvement proposals. While a separate team handles upselling and cross-selling, a key part of your role will be collaborating with other teams to build the foundation for value propositions and expansion, including upselling and cross-selling opportunities.
歓迎スキル
Experience in business consulting or business process design.
Experience using SQL to derive insights from large datasets and communicating them in terms the customer can easily understand.
Experience in CS design operations, such as building customer journeys, NPS, or KPIs.
Knowledge of the advertising industry and marketing field (Understanding of ad fraud is a plus).
Project management skills.
English proficiency (Communication with our international engineers will occur).
求める人物像
Strategic Thinkers: Those who can pursue customer business success calmly and logically.
Analytical Problem Solvers: Those who can structurally extract issues from data and translate them into actionable strategies.
Agile Hypothesizers: Those who can grasp the essence of a problem and quickly iterate through hypothesis and verification loops.
Holistic Viewers: Those who can view the team, product, and customer through the lens of "total optimization".
Solution Architects: Those who can design solutions to customer challenges with a focus on "reproducibility".
応募概要 給与 Annual salary: 5 million- 12million yen
勤務地 107-0062 Tokyo, Minato City, Minamiaoyama, 7 Chome−10−3 Minami Aoyama St Building 4th Floor
雇用形態 Full-time
勤務体系
Flexible Working Hours System (Flextime) (Core time: 10:00 AM – 5:00 PM)
Fully two days off per week (Saturday, Sunday, and National Holidays)
Vacation Leave (3 consecutive days in addition to standard annual paid leave)
Year-end and New Year Holidays
Annual Paid Leave
Condolence and Celebration Leave
Childcare Leave
Initial Enrollment Leave (2 days of leave to cover sudden illness, etc., available until statutory paid leave is granted after 6 months)
Vaccination Leave
試用期間 3 months
福利厚生
Stock Options
Annual Salary Increase (Once per year)
Mobile Communication Allowance (¥4,200/month)
Influenza Vaccination
Flextime System (Core hours: 10:00 AM – 5:00 PM)
Reimbursement for Job-Related Certification Exams
Babysitter Subsidy (50% coverage, up to ¥20,000/month)
Premium Friday (Team dinner)
Gold's Gym Membership Subsidy (Employee pays only ¥550 per visit)
#J-18808-Ljbffr