The University of New Mexico
Technical Analyst 2
The University of New Mexico, Albuquerque, New Mexico, United States, 87101
Technical Analyst 2
The University of Mexico Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high‑caliber team of professionals in the Information Technologies department in the Operations Team. The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on‑premises and cloud‑based) to ensure the application itself and the underlying infrastructure is up‑to‑date, secure, and delivering the most value to our end users. Operational support consists of monitoring incoming requests and escalated support for process & workflow migration, and production issues. The ideal candidate will have strong communication, technical, and organizational skills; excellent problem‑solving skills; and solid customer support skills to support a diverse customer base.
Responsibilities
Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex ERP systems
Coordinate the execution of business cycle events
Perform day‑to‑day operational activities
Lead the workflow process migration for our ERP system
Perform as the Technical Lead for internal applications projects to improve our systems, processes, and practices
Provide escalated support to IT applications incidents
Work closely with multiple offices across campuses to assist with applications upgrades
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Analyze and solve problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
Provide a wide range of in-depth technical assistance to departmental users and/or support staff
Provide after‑hours support based on the on‑call rotation
Qualifications
Bachelor’s degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year‑for‑year basis
Preferred Qualifications
Experience working with ERP systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience using basic commands in the Unix shell
Experience working in Cloud/on‑premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to self‑manage time when assigned multiple incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department
Successful candidate may be subject to a criminal background check prior to starting work
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.
Benefits
home page for more information.
Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site,
please visit UNMJobs
to submit an application. Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
EEO Statement The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre‑employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit
https://policy.unm.edu/university-policies/3000/3280.html .
#J-18808-Ljbffr
Responsibilities
Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex ERP systems
Coordinate the execution of business cycle events
Perform day‑to‑day operational activities
Lead the workflow process migration for our ERP system
Perform as the Technical Lead for internal applications projects to improve our systems, processes, and practices
Provide escalated support to IT applications incidents
Work closely with multiple offices across campuses to assist with applications upgrades
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Analyze and solve problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
Provide a wide range of in-depth technical assistance to departmental users and/or support staff
Provide after‑hours support based on the on‑call rotation
Qualifications
Bachelor’s degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year‑for‑year basis
Preferred Qualifications
Experience working with ERP systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience using basic commands in the Unix shell
Experience working in Cloud/on‑premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to self‑manage time when assigned multiple incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department
Successful candidate may be subject to a criminal background check prior to starting work
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.
Benefits
home page for more information.
Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site,
please visit UNMJobs
to submit an application. Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
EEO Statement The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre‑employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit
https://policy.unm.edu/university-policies/3000/3280.html .
#J-18808-Ljbffr