Best Friends Pet Care
Customer Service Representative
Best Friends Pet Care, Pocatello, Idaho, United States, 83204
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Customer Service Representative
role at
Best Friends Pet Care .
Base pay range is $11.00/hr – $13.00/hr.
Benefits
Health, dental, vision, life insurance, STD/LTD
401K with company matching
ESOP – Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts
Responsibilities
Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions.
Answering and handling calls in a professional manner.
Maintaining cleanliness.
Scheduling.
File maintenance.
Data entry.
Qualifications
Love of animals.
Professional manner at all times.
Ability to work evenings, weekends & holidays.
Lift/carry 40 pounds or more.
Able to stand/walk for eight hours a day.
Able to work in a fast‑paced environment.
Able to work on a computer system.
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests.
Can correctly identify animal body language/behavior.
Follows safe handling procedures.
Checking in and out of pet guests while providing excellent customer service.
Escorts pets to and from their rooms.
Takes reservations over the phone.
Can work both individually and as a team player while performing duties.
Contributes in maintaining the cleanliness of the facility.
Communication with management and other team members.
Required Education
High School Graduate or Equivalent.
At least 1 year of professional animal experience.
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Other.
Industries Pet Services.
Location Pocatello, ID.
#J-18808-Ljbffr
Customer Service Representative
role at
Best Friends Pet Care .
Base pay range is $11.00/hr – $13.00/hr.
Benefits
Health, dental, vision, life insurance, STD/LTD
401K with company matching
ESOP – Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts
Responsibilities
Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions.
Answering and handling calls in a professional manner.
Maintaining cleanliness.
Scheduling.
File maintenance.
Data entry.
Qualifications
Love of animals.
Professional manner at all times.
Ability to work evenings, weekends & holidays.
Lift/carry 40 pounds or more.
Able to stand/walk for eight hours a day.
Able to work in a fast‑paced environment.
Able to work on a computer system.
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests.
Can correctly identify animal body language/behavior.
Follows safe handling procedures.
Checking in and out of pet guests while providing excellent customer service.
Escorts pets to and from their rooms.
Takes reservations over the phone.
Can work both individually and as a team player while performing duties.
Contributes in maintaining the cleanliness of the facility.
Communication with management and other team members.
Required Education
High School Graduate or Equivalent.
At least 1 year of professional animal experience.
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Other.
Industries Pet Services.
Location Pocatello, ID.
#J-18808-Ljbffr