Milwaukee Tool
Join to apply for the
IT Service Desk Technician I
role at
Milwaukee Tool
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.
Job Description INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success – so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.
Your Role On Our Team As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 and escalations from our Production Support team. This includes managing IT requests via walk ups, phone calls and ticket queues. You'll deliver exceptional customer service by troubleshooting and collaborating across support teams to resolve end user issues encompassing access, hardware (mobile, laptop, printer, etc.), and software-related problems.
You’ll Be DISRUPTIVE Through These Duties And Responsibilities
Work to evaluate and resolve technical problems for assigned and escalated service tickets
Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
Apply critical thinking to see incidents and issues toward resolution
Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging, etc.)
Deploy hardware and software leveraging automated processes
Coordinate and transition support items to other IT teams when required, following escalation procedures
Perform account administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting utilizing both Cloud and on-prem tools
Comply with established procedures and work collaboratively with IT staff to ensure a robust, stable computing environment
Demonstrate competency in supporting Windows operating systems
Provide mobile device support for Apple iOS, Android operating systems
Travel to other Milwaukee Tool locations on occasion
Manage local vendor relationships for network, telecommunications, and AV support
Log all support activities in ITSM system
Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data-driven changes
Additional tasks as delegated
The TOOLS You’ll Bring With You
1-2 or more years of previous IT Support
Outstanding written and verbal communication and documentation skills, with a service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities
Strong customer service mindset
Demonstrated MS Office, Windows 10/11 & General mobile device experience (iOS/ Android)
Other TOOLS We Prefer You To Have
Experience with ITIL Practices and/or Certification
CompTIA +
Highly collaborative team member capable of functioning effectively in both project and support models, working with a diverse range of individuals spanning various business units
Working Conditions
Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace
Sitting for prolonged periods of time
Prolonged exposure to computer screens
Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
May require to wear personal protective equipment which includes, but is not limited to, safety glasses, gloves, and hearing protection
May work in laboratories and/or controlled, enclosed, restricted areas
Noise levels range from moderate to loud
Must be able to lift up to 50 pounds at a time
May require travel dependent on company needs
We Provide These Great Perks And Benefits
Robust health, dental and vision insurance plans
Generous 401(k) savings plan
Education assistance
On-site wellness, fitness center, food, and coffee service
And many more, check out our benefits site HERE
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr
IT Service Desk Technician I
role at
Milwaukee Tool
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.
Job Description INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success – so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.
Your Role On Our Team As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 and escalations from our Production Support team. This includes managing IT requests via walk ups, phone calls and ticket queues. You'll deliver exceptional customer service by troubleshooting and collaborating across support teams to resolve end user issues encompassing access, hardware (mobile, laptop, printer, etc.), and software-related problems.
You’ll Be DISRUPTIVE Through These Duties And Responsibilities
Work to evaluate and resolve technical problems for assigned and escalated service tickets
Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
Apply critical thinking to see incidents and issues toward resolution
Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging, etc.)
Deploy hardware and software leveraging automated processes
Coordinate and transition support items to other IT teams when required, following escalation procedures
Perform account administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting utilizing both Cloud and on-prem tools
Comply with established procedures and work collaboratively with IT staff to ensure a robust, stable computing environment
Demonstrate competency in supporting Windows operating systems
Provide mobile device support for Apple iOS, Android operating systems
Travel to other Milwaukee Tool locations on occasion
Manage local vendor relationships for network, telecommunications, and AV support
Log all support activities in ITSM system
Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data-driven changes
Additional tasks as delegated
The TOOLS You’ll Bring With You
1-2 or more years of previous IT Support
Outstanding written and verbal communication and documentation skills, with a service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities
Strong customer service mindset
Demonstrated MS Office, Windows 10/11 & General mobile device experience (iOS/ Android)
Other TOOLS We Prefer You To Have
Experience with ITIL Practices and/or Certification
CompTIA +
Highly collaborative team member capable of functioning effectively in both project and support models, working with a diverse range of individuals spanning various business units
Working Conditions
Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace
Sitting for prolonged periods of time
Prolonged exposure to computer screens
Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
May require to wear personal protective equipment which includes, but is not limited to, safety glasses, gloves, and hearing protection
May work in laboratories and/or controlled, enclosed, restricted areas
Noise levels range from moderate to loud
Must be able to lift up to 50 pounds at a time
May require travel dependent on company needs
We Provide These Great Perks And Benefits
Robust health, dental and vision insurance plans
Generous 401(k) savings plan
Education assistance
On-site wellness, fitness center, food, and coffee service
And many more, check out our benefits site HERE
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr