Milwaukee Electric Tool Corporation
IT Service Desk Technician I
Milwaukee Electric Tool Corporation, Goerkes Corner, Wisconsin, United States
IT Service Desk Technician 1
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.
INNOVATE without boundaries!
At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success — so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you’ll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry.
Your Role on Our Team As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 support and escalations from our Production Support team. You’ll manage IT requests via walk‑ups, phone calls and the ticket queue, delivering exceptional customer service by troubleshooting and collaborating with support teams to resolve end‑user issues involving access, hardware (mobile, laptop, printer, etc.) and software.
Key Responsibilities
Evaluate and resolve technical problems for assigned and escalated service tickets.
Coordinate timely repair of computer equipment under third‑party vendor maintenance agreements.
Apply critical thinking to resolve incidents and issues.
Support on‑site and remote employees using remote administration tools and intake channels (tickets, phone, messaging, etc.).
Deploy hardware and software using automated processes.
Coordinate and transition support items to other IT teams following escalation procedures.
Perform account administrative functions including account creation, password resets, group membership modification and group policy application/troubleshooting using both cloud and on‑prem tools.
Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data‑driven changes.
Log all support activities in the ITSM system.
Travel to other Milwaukee Tool locations on occasion and manage local vendor relationships for network, telecommunications and AV support.
Provide mobile device support for Apple iOS, Android and general mobile device experience.
Additional tasks as delegated.
The Tools You’ll Bring
1–2 or more years of previous IT support experience.
Outstanding written and verbal communication and documentation skills with a service‑oriented mindset.
Demonstrated ability to multi‑task and manage competing priorities.
Strong customer service mindset.
Demonstrated MS Office, Windows 10/11 & general mobile device experience (iOS/Android).
Preferred Skills
Experience with ITIL practices and/or certification.
CompTIA +.
Highly collaborative team member capable of functioning effectively in both project and support models.
Working Conditions
Frequent standing, walking, bending, stretching and reaching.
Sitting for prolonged periods.
Prolonged exposure to computer screens.
Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools.
Specific vision abilities required (close, color, peripheral, depth perception and focus adjustment).
May require wearing personal protective equipment such as safety glasses, gloves and hearing protection.
May work in laboratories and/or controlled, enclosed, restricted areas.
Noise levels range from moderate to loud.
Must be able to lift up to 50 pounds at a time.
May require travel dependent on company needs.
Perks and Benefits
Robust health, dental and vision insurance plans.
Generous 401(k) savings plan.
Education assistance.
On‑site wellness, fitness center, food and coffee service.
And many more – check out our benefits site.
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr
INNOVATE without boundaries!
At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success — so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you’ll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry.
Your Role on Our Team As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 support and escalations from our Production Support team. You’ll manage IT requests via walk‑ups, phone calls and the ticket queue, delivering exceptional customer service by troubleshooting and collaborating with support teams to resolve end‑user issues involving access, hardware (mobile, laptop, printer, etc.) and software.
Key Responsibilities
Evaluate and resolve technical problems for assigned and escalated service tickets.
Coordinate timely repair of computer equipment under third‑party vendor maintenance agreements.
Apply critical thinking to resolve incidents and issues.
Support on‑site and remote employees using remote administration tools and intake channels (tickets, phone, messaging, etc.).
Deploy hardware and software using automated processes.
Coordinate and transition support items to other IT teams following escalation procedures.
Perform account administrative functions including account creation, password resets, group membership modification and group policy application/troubleshooting using both cloud and on‑prem tools.
Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data‑driven changes.
Log all support activities in the ITSM system.
Travel to other Milwaukee Tool locations on occasion and manage local vendor relationships for network, telecommunications and AV support.
Provide mobile device support for Apple iOS, Android and general mobile device experience.
Additional tasks as delegated.
The Tools You’ll Bring
1–2 or more years of previous IT support experience.
Outstanding written and verbal communication and documentation skills with a service‑oriented mindset.
Demonstrated ability to multi‑task and manage competing priorities.
Strong customer service mindset.
Demonstrated MS Office, Windows 10/11 & general mobile device experience (iOS/Android).
Preferred Skills
Experience with ITIL practices and/or certification.
CompTIA +.
Highly collaborative team member capable of functioning effectively in both project and support models.
Working Conditions
Frequent standing, walking, bending, stretching and reaching.
Sitting for prolonged periods.
Prolonged exposure to computer screens.
Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools.
Specific vision abilities required (close, color, peripheral, depth perception and focus adjustment).
May require wearing personal protective equipment such as safety glasses, gloves and hearing protection.
May work in laboratories and/or controlled, enclosed, restricted areas.
Noise levels range from moderate to loud.
Must be able to lift up to 50 pounds at a time.
May require travel dependent on company needs.
Perks and Benefits
Robust health, dental and vision insurance plans.
Generous 401(k) savings plan.
Education assistance.
On‑site wellness, fitness center, food and coffee service.
And many more – check out our benefits site.
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr