Bear Valley Electric Service, Inc.
Customer Service Representative I (9B.25)
Bear Valley Electric Service, Inc., Big Bear City, California, United States, 92314
Customer Service Representative I (9B.25)
Join to apply for the Customer Service Representative I (9B.25) role at Bear Valley Electric Service, Inc.
Base pay range:
$20.16/hr – $30.28/hr
At Bear Valley Electric, we work hard to provide our customers with superior customer service, safe and reliable power, and quality service. Since 1929, we have served the Big Bear Valley community, offering electric power to approximately 24,750 customers, including over 1,500 commercial, industrial, and public authority clients such as the Bear Mountain and Snow Summit ski resorts. We maintain a comprehensive wildfire mitigation program, leverage cutting‑edge technology, and pursue a greener energy supply portfolio.
This position requires residency in our service area.
Position Definition This is an entry‑level Customer Service Representative I position responsible for handling customer requests, inquiries, and complaints. You will interact with customers in person or via telephone to provide information and address their needs.
Accountability The incumbent ensures timely intervention on all customer service procedures and policies, investigates and resolves escalated and complex customer concerns, and collaborates with internal and external resources. You will embrace new technologies, strive for process improvements, and meet all goals and deadlines.
Essential Duties and Responsibilities
Handle customer inquiries in accordance with company procedures and policies.
Respond quickly and accurately to routine customer requests, inquiries, and complaints.
Provide customer contacts in person, by telephone, or via written correspondence.
Provide accurate and timely information in response to customer service requests or complaints, including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction.
Efficiently utilize the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments.
Accurately document customer interactions in real time.
Provide customer support during high‑volume periods, outages, and emergency events while maintaining professionalism and composure.
Perform other duties as assigned.
Skills and Competencies
Familiar with MS Office Suite.
Strong written and verbal communication skills.
Energetic and self‑motivated team player who works effectively and cooperatively with team members.
Outstanding customer service skills.
Ability to plan and prioritize work.
Accuracy with record keeping and strong organization skills.
Ability to navigate multiple computer systems simultaneously.
Ability to adapt to frequent process, system, and regulatory changes.
Minimum Qualifications
High school diploma or equivalent.
Preferred Qualifications
Previous electric or utility industry experience.
Ability to calculate a bill based on rates.
Intermediate math skills.
Bilingual skills are desirable but not required.
Qualities of a Successful Customer Service Representative
Trustworthy; strong personal integrity.
Strong level accountability and ownership.
Collaborative and team‑oriented.
Emotional maturity.
Exhibits professionalism with internal and external contacts.
Organized with attention to detail and time management skills.
High degree of initiative; self‑starter.
Calmness under pressure.
Ability to think quickly and propose solutions.
Benefits Our company supports employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve company paid holidays per year. Retirement benefits include a 401(k) retirement plan as well as a defined contribution profit‑sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
Compensation Information The compensation range provided is in compliance with state‑specific laws. Multiple factors determine the actual starting rate of pay for all positions, including specific skills, years of experience, education, certification(s), and other job‑related factors.
The responsibilities of this position involve access to confidential, private, and sensitive information. Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
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Base pay range:
$20.16/hr – $30.28/hr
At Bear Valley Electric, we work hard to provide our customers with superior customer service, safe and reliable power, and quality service. Since 1929, we have served the Big Bear Valley community, offering electric power to approximately 24,750 customers, including over 1,500 commercial, industrial, and public authority clients such as the Bear Mountain and Snow Summit ski resorts. We maintain a comprehensive wildfire mitigation program, leverage cutting‑edge technology, and pursue a greener energy supply portfolio.
This position requires residency in our service area.
Position Definition This is an entry‑level Customer Service Representative I position responsible for handling customer requests, inquiries, and complaints. You will interact with customers in person or via telephone to provide information and address their needs.
Accountability The incumbent ensures timely intervention on all customer service procedures and policies, investigates and resolves escalated and complex customer concerns, and collaborates with internal and external resources. You will embrace new technologies, strive for process improvements, and meet all goals and deadlines.
Essential Duties and Responsibilities
Handle customer inquiries in accordance with company procedures and policies.
Respond quickly and accurately to routine customer requests, inquiries, and complaints.
Provide customer contacts in person, by telephone, or via written correspondence.
Provide accurate and timely information in response to customer service requests or complaints, including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction.
Efficiently utilize the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments.
Accurately document customer interactions in real time.
Provide customer support during high‑volume periods, outages, and emergency events while maintaining professionalism and composure.
Perform other duties as assigned.
Skills and Competencies
Familiar with MS Office Suite.
Strong written and verbal communication skills.
Energetic and self‑motivated team player who works effectively and cooperatively with team members.
Outstanding customer service skills.
Ability to plan and prioritize work.
Accuracy with record keeping and strong organization skills.
Ability to navigate multiple computer systems simultaneously.
Ability to adapt to frequent process, system, and regulatory changes.
Minimum Qualifications
High school diploma or equivalent.
Preferred Qualifications
Previous electric or utility industry experience.
Ability to calculate a bill based on rates.
Intermediate math skills.
Bilingual skills are desirable but not required.
Qualities of a Successful Customer Service Representative
Trustworthy; strong personal integrity.
Strong level accountability and ownership.
Collaborative and team‑oriented.
Emotional maturity.
Exhibits professionalism with internal and external contacts.
Organized with attention to detail and time management skills.
High degree of initiative; self‑starter.
Calmness under pressure.
Ability to think quickly and propose solutions.
Benefits Our company supports employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve company paid holidays per year. Retirement benefits include a 401(k) retirement plan as well as a defined contribution profit‑sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
Compensation Information The compensation range provided is in compliance with state‑specific laws. Multiple factors determine the actual starting rate of pay for all positions, including specific skills, years of experience, education, certification(s), and other job‑related factors.
The responsibilities of this position involve access to confidential, private, and sensitive information. Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
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