O'Reilly Auto Parts
The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as directed
Complete assigned company training relevant to the position
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee
Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit‑card transactions
Process exchanges and returns for credit in a friendly manner and in accordance with company policies
Address and resolve customer complaints in a friendly manner
Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training and meeting company requirements
Perform various in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements)
Perform all other duties as assigned
Skills / Education / Knowledge / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages and paid time off
Stock purchase plan and 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional flexible spending account (FSA)
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
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Essential Job Functions
Promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as directed
Complete assigned company training relevant to the position
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee
Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit‑card transactions
Process exchanges and returns for credit in a friendly manner and in accordance with company policies
Address and resolve customer complaints in a friendly manner
Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training and meeting company requirements
Perform various in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements)
Perform all other duties as assigned
Skills / Education / Knowledge / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages and paid time off
Stock purchase plan and 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional flexible spending account (FSA)
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
#J-18808-Ljbffr