DSV Air & Sea Inc.
Fraud Alert
DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to
HR@us.dsv.com .
Position Summary The Customer Service Representative (CSR) is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs accurately and timely input shipping and receiving data, process orders, and support efficient site operations.
Associates are expected to meet company objectives in performance, safety, and quality and to comply with all corporate and site-specific policies.
Essential Duties and Responsibilities
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate paperwork and information for customer work orders.
Check orders for special requests.
Expedite orders, trace and notify customers of activity.
Follow up with other departments to meet service standards.
Verify invoicing and handle returned merchandise.
Customer Interfacing Activities
Maintain good relationships by responding to inquiries, complaints, invoicing, shipments, and inventory issues.
Act as liaison between warehouse, office, and customer regarding accounts and credit changes.
Documentation
Ensure accuracy of receiving and shipping documents.
Gather and maintain data and records related to shipping and receiving.
Match receiving counts to packing lists and purchase orders; match shipping counts to picking documents.
Prepare reports on customer service as required.
Assist in resolving discrepancies.
Data Entry
Operate computer terminal proficiently.
Enter and verify data regarding orders, shipments, receipts, inventories, adjustments accurately and promptly.
Clerical
Oversee paperwork and maintain files.
Answer phones and operate office machines.
Greet customers and visitors.
Correspond with customers as required.
Communication
Answer calls cheerfully, courteously, and promptly.
Route calls to proper parties and take messages.
Assist callers with general information and inquiries.
Direct visitors to appropriate departments.
Assist drivers at check‑in window throughout the day.
Other Duties (Site Specific)
May cross‑train in other administrative staff functions to support the site and associate development.
Work overtime as dictated by business needs (mandatory or voluntary).
Sub‑Job Details Location: USA – Port Reading, 1005 W Middlesex Ave
Division: Solutions
Job Posting Title: Customer Service Rep – 104845
Time Type: Full Time
Minimum Required Qualifications
High school diploma or GED.
1 year of customer‑service experience.
Must work in unregulated temperatures (mild to moderate). Must handle FTZ experience.
Certificates, Licenses, Registrations or Professional Designations
N/A
Skills, Knowledge and Abilities Computer Skills
Intermediate computer skills
Proficient with MS Office
Experience with WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities, count inventory, and perform related duties.
Other
Strong attention to detail and timely task completion.
Ability to work with minimal supervision.
Multi‑tasking capability.
Effective communication skills.
Adaptability to change and fast‑paced environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years customer‑service experience.
Physical Demands
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Lift/Carry: 21‑50 pounds; Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements None
Work Environment Rarely exposed to fumes or airborne particles. Noise level usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Pay Range Base pay: $22 – $27 per hour (actual compensation based on experience, skills, education, location).
Benefits DSV offers a comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs), health savings accounts (HSAs) (eligible plans); short‑ and long‑term disability coverage; wellness resources; employee assistance program; 401(k) plan with up to 5% match; paid time off and company holidays.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or other protected characteristics. For assistance or accommodations, contact Human Resources at
athr@us.dsv.com . DSV reserves the right to defer or close a vacancy at any time.
#J-18808-Ljbffr
DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to
HR@us.dsv.com .
Position Summary The Customer Service Representative (CSR) is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs accurately and timely input shipping and receiving data, process orders, and support efficient site operations.
Associates are expected to meet company objectives in performance, safety, and quality and to comply with all corporate and site-specific policies.
Essential Duties and Responsibilities
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate paperwork and information for customer work orders.
Check orders for special requests.
Expedite orders, trace and notify customers of activity.
Follow up with other departments to meet service standards.
Verify invoicing and handle returned merchandise.
Customer Interfacing Activities
Maintain good relationships by responding to inquiries, complaints, invoicing, shipments, and inventory issues.
Act as liaison between warehouse, office, and customer regarding accounts and credit changes.
Documentation
Ensure accuracy of receiving and shipping documents.
Gather and maintain data and records related to shipping and receiving.
Match receiving counts to packing lists and purchase orders; match shipping counts to picking documents.
Prepare reports on customer service as required.
Assist in resolving discrepancies.
Data Entry
Operate computer terminal proficiently.
Enter and verify data regarding orders, shipments, receipts, inventories, adjustments accurately and promptly.
Clerical
Oversee paperwork and maintain files.
Answer phones and operate office machines.
Greet customers and visitors.
Correspond with customers as required.
Communication
Answer calls cheerfully, courteously, and promptly.
Route calls to proper parties and take messages.
Assist callers with general information and inquiries.
Direct visitors to appropriate departments.
Assist drivers at check‑in window throughout the day.
Other Duties (Site Specific)
May cross‑train in other administrative staff functions to support the site and associate development.
Work overtime as dictated by business needs (mandatory or voluntary).
Sub‑Job Details Location: USA – Port Reading, 1005 W Middlesex Ave
Division: Solutions
Job Posting Title: Customer Service Rep – 104845
Time Type: Full Time
Minimum Required Qualifications
High school diploma or GED.
1 year of customer‑service experience.
Must work in unregulated temperatures (mild to moderate). Must handle FTZ experience.
Certificates, Licenses, Registrations or Professional Designations
N/A
Skills, Knowledge and Abilities Computer Skills
Intermediate computer skills
Proficient with MS Office
Experience with WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities, count inventory, and perform related duties.
Other
Strong attention to detail and timely task completion.
Ability to work with minimal supervision.
Multi‑tasking capability.
Effective communication skills.
Adaptability to change and fast‑paced environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years customer‑service experience.
Physical Demands
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Lift/Carry: 21‑50 pounds; Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements None
Work Environment Rarely exposed to fumes or airborne particles. Noise level usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Pay Range Base pay: $22 – $27 per hour (actual compensation based on experience, skills, education, location).
Benefits DSV offers a comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs), health savings accounts (HSAs) (eligible plans); short‑ and long‑term disability coverage; wellness resources; employee assistance program; 401(k) plan with up to 5% match; paid time off and company holidays.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or other protected characteristics. For assistance or accommodations, contact Human Resources at
athr@us.dsv.com . DSV reserves the right to defer or close a vacancy at any time.
#J-18808-Ljbffr