Baseline Fitness
Customer Service Rep – Baseline Fitness
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Essential Behavior Requirements
Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: Actively listens to customers and empathizes with the situation, working together to solve the problem.
Problem Solving: Recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs. less than 30% of the time.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Baseline Fitness by 2x.
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Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Essential Behavior Requirements
Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: Actively listens to customers and empathizes with the situation, working together to solve the problem.
Problem Solving: Recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs. less than 30% of the time.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Baseline Fitness by 2x.
#J-18808-Ljbffr