Mass Markets
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Entry-Level Tolling Customer Service (Bilingual)
role at
Mass Markets
Location: Tampa, FL
Position Overview MCI is a leading tech‑enabled business services company with a strong call center footprint across the U.S. and worldwide. In this on‑site, mid‑level position, you will provide in‑person and phone support for the Tampa Hillsborough Expressway Authority, handling toll‑related inquiries, payments, and account issues while serving as the customer‑facing face of toll operations.
Key Responsibilities
Serve as the welcoming and professional face of toll operations at the Tampa facility.
Assist walk‑in and phone customers with toll account resolutions, payments, and inquiries.
Process transactions using toll operations back‑office systems.
Handle customer complaints and elevate complex issues as needed.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance the overall customer experience.
Complete end‑of‑day deposits and balancing reports.
Adhere to scheduled shifts and attendance requirements.
Qualifications
Must be 18 years or older.
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer‑based data entry.
Strong organizational, written, and verbal communication skills.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non‑cash payment processing systems.
Ability to troubleshoot and follow up on customer issues.
Skilled in conflict resolution, problem‑solving, and negotiation.
Customer‑oriented: empathetic, patient, and responsive.
Capable of multitasking and self‑management.
Strong team player with excellent interpersonal skills.
Preferred Experience
Experience in customer service, inside sales, problem‑solving, or back‑office support.
Familiarity with tolling systems or public infrastructure services.
Compensation & Benefits
Competitive starting salary based on experience.
Paid Time Off and paid holidays.
Incentives & rewards including cash bonuses and prizes.
Health benefits (medical, dental, vision) after 60 days of employment.
Retirement savings options where available.
Disability and life insurance.
Accident and critical illness supplemental insurance.
Career growth opportunities with internal promotions.
Paid training programs.
Fun, engaging work environment and casual dress code.
Physical Requirements This role is largely sedentary. The employee will be required to sit/stand for long periods while using a computer and telephone headset, operate office equipment, and occasionally move objects up to forty (40) pounds.
Conditions of Employment
Must be authorized to work in the United States.
Must be willing to submit to a Level II background and/or security investigation and drug screening as part of the hiring process.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based solely on merit and qualifications. MCI prohibits discrimination and harassment and provides reasonable accommodation for qualified employees with protected disabilities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting
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Entry-Level Tolling Customer Service (Bilingual)
role at
Mass Markets
Location: Tampa, FL
Position Overview MCI is a leading tech‑enabled business services company with a strong call center footprint across the U.S. and worldwide. In this on‑site, mid‑level position, you will provide in‑person and phone support for the Tampa Hillsborough Expressway Authority, handling toll‑related inquiries, payments, and account issues while serving as the customer‑facing face of toll operations.
Key Responsibilities
Serve as the welcoming and professional face of toll operations at the Tampa facility.
Assist walk‑in and phone customers with toll account resolutions, payments, and inquiries.
Process transactions using toll operations back‑office systems.
Handle customer complaints and elevate complex issues as needed.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance the overall customer experience.
Complete end‑of‑day deposits and balancing reports.
Adhere to scheduled shifts and attendance requirements.
Qualifications
Must be 18 years or older.
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer‑based data entry.
Strong organizational, written, and verbal communication skills.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non‑cash payment processing systems.
Ability to troubleshoot and follow up on customer issues.
Skilled in conflict resolution, problem‑solving, and negotiation.
Customer‑oriented: empathetic, patient, and responsive.
Capable of multitasking and self‑management.
Strong team player with excellent interpersonal skills.
Preferred Experience
Experience in customer service, inside sales, problem‑solving, or back‑office support.
Familiarity with tolling systems or public infrastructure services.
Compensation & Benefits
Competitive starting salary based on experience.
Paid Time Off and paid holidays.
Incentives & rewards including cash bonuses and prizes.
Health benefits (medical, dental, vision) after 60 days of employment.
Retirement savings options where available.
Disability and life insurance.
Accident and critical illness supplemental insurance.
Career growth opportunities with internal promotions.
Paid training programs.
Fun, engaging work environment and casual dress code.
Physical Requirements This role is largely sedentary. The employee will be required to sit/stand for long periods while using a computer and telephone headset, operate office equipment, and occasionally move objects up to forty (40) pounds.
Conditions of Employment
Must be authorized to work in the United States.
Must be willing to submit to a Level II background and/or security investigation and drug screening as part of the hiring process.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based solely on merit and qualifications. MCI prohibits discrimination and harassment and provides reasonable accommodation for qualified employees with protected disabilities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting
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