Mass Markets
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Bilingual Toll Customer Service Agent
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Mass Markets 2 weeks ago Be among the first 25 applicants Join to apply for the
Bilingual Toll Customer Service Agent
role at
Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up customer inquiries regarding Tampa Hillsborough Expressway Authority. In this role, you will assist with outstanding toll balances, payment processing, resolution of account discrepancies, and general questions and concerns. This is a mid-level, on-site position. Experience in customer service, problem solving, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Be the face (and smile) of the toll collection operations at the Tampa, Florida facility offices. Assist customers with account resolution, questions, and concerns. Process payments utilizing toll operations back-office systems. Manage in-person customer inquiries regarding toll activities, complaints, etc. Collaborate with customer service professionals to improve overall customer experience. Assist with incoming customer service phone calls to resolve issues. Complete end-of-day/shift deposits and balancing reports. Adhere to all attendance and work schedule requirements. Candidate Qualifications Wondering if you're a good fit? This role involves building relationships and turning your training into customer wins. We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated. Must be 18 years of age or older. High school diploma or equivalent. Experience with data entry on a computer. Ability to read and speak English and Spanish fluently. Excellent organizational, written, and oral communication skills. Ability to work shifts in accordance with toll operation hours. Experience with non-cash payment processing on computerized systems. Ability to evaluate, troubleshoot, and follow up on customer issues. Aptitude for conflict resolution, problem-solving, and negotiation. Customer service oriented (empathetic, responsive, patient, conscientious). Ability to multi-task, stay focused, and self-manage. Strong team orientation and customer focus. Excellent interpersonal skills and ability to build relationships with team and customers. Compensation and Benefits At MCI, we value your contributions with competitive compensation and benefits, including: Paid Time Off and holidays. Incentives & rewards including cash bonuses, electronics, vacations, and more. Health benefits (medical, dental, vision) after 30-90 days. Retirement savings programs. Disability and life insurance options. Opportunities for career growth and internal promotions. Paid training to develop new skills. Engaging, team-oriented work environment. Casual dress code. If you're ready to join a company that recognizes your efforts and supports your growth, apply today! Physical Requirements This role operates in a professional office environment. You will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. Occasional movement around the office and lifting objects up to 40 pounds may be required. Conditions of Employment Must be authorized to work in the country where the job is based. Willing to submit to background/security investigations and drug screening, with contingent job offers. Equal Opportunity and Accommodation MCI is committed to diversity and providing reasonable accommodations for qualified applicants with disabilities, in accordance with ADA and applicable laws. About MCI MCI is a leading provider of business process outsourcing, contact center services, and IT services, recognized for rapid growth and industry innovation. We operate multiple facilities across North America and internationally, employing over 10,000 talented individuals. The above description provides a general overview. Duties, responsibilities, skills, and qualifications may be updated or changed at the employer's discretion. Employment is at-will, and this description is not a contract. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and Consulting
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Bilingual Toll Customer Service Agent
role at
Mass Markets 2 weeks ago Be among the first 25 applicants Join to apply for the
Bilingual Toll Customer Service Agent
role at
Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up customer inquiries regarding Tampa Hillsborough Expressway Authority. In this role, you will assist with outstanding toll balances, payment processing, resolution of account discrepancies, and general questions and concerns. This is a mid-level, on-site position. Experience in customer service, problem solving, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Be the face (and smile) of the toll collection operations at the Tampa, Florida facility offices. Assist customers with account resolution, questions, and concerns. Process payments utilizing toll operations back-office systems. Manage in-person customer inquiries regarding toll activities, complaints, etc. Collaborate with customer service professionals to improve overall customer experience. Assist with incoming customer service phone calls to resolve issues. Complete end-of-day/shift deposits and balancing reports. Adhere to all attendance and work schedule requirements. Candidate Qualifications Wondering if you're a good fit? This role involves building relationships and turning your training into customer wins. We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated. Must be 18 years of age or older. High school diploma or equivalent. Experience with data entry on a computer. Ability to read and speak English and Spanish fluently. Excellent organizational, written, and oral communication skills. Ability to work shifts in accordance with toll operation hours. Experience with non-cash payment processing on computerized systems. Ability to evaluate, troubleshoot, and follow up on customer issues. Aptitude for conflict resolution, problem-solving, and negotiation. Customer service oriented (empathetic, responsive, patient, conscientious). Ability to multi-task, stay focused, and self-manage. Strong team orientation and customer focus. Excellent interpersonal skills and ability to build relationships with team and customers. Compensation and Benefits At MCI, we value your contributions with competitive compensation and benefits, including: Paid Time Off and holidays. Incentives & rewards including cash bonuses, electronics, vacations, and more. Health benefits (medical, dental, vision) after 30-90 days. Retirement savings programs. Disability and life insurance options. Opportunities for career growth and internal promotions. Paid training to develop new skills. Engaging, team-oriented work environment. Casual dress code. If you're ready to join a company that recognizes your efforts and supports your growth, apply today! Physical Requirements This role operates in a professional office environment. You will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. Occasional movement around the office and lifting objects up to 40 pounds may be required. Conditions of Employment Must be authorized to work in the country where the job is based. Willing to submit to background/security investigations and drug screening, with contingent job offers. Equal Opportunity and Accommodation MCI is committed to diversity and providing reasonable accommodations for qualified applicants with disabilities, in accordance with ADA and applicable laws. About MCI MCI is a leading provider of business process outsourcing, contact center services, and IT services, recognized for rapid growth and industry innovation. We operate multiple facilities across North America and internationally, employing over 10,000 talented individuals. The above description provides a general overview. Duties, responsibilities, skills, and qualifications may be updated or changed at the employer's discretion. Employment is at-will, and this description is not a contract. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and Consulting
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