Pandora A/S
A global jewellery brand is seeking a Customer Experience Escalation Representative in New York. The successful candidate will be responsible for managing written customer communications, including escalated cases. Key responsibilities include delivering clear and empathetic responses while ensuring compliance with service level agreements. Candidates should possess strong written communication skills and a minimum of 3 years in customer service, preferably handling escalations. This role offers a competitive salary between $22.00 to $24.00 hourly based on experience.
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