MassMarkets
Catch the Remote Call Center Representative opportunity at
MassMarkets .
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated and customer‑focused Call Center Representative to handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Excellent communication, problem‑solving mindset, and the ability to thrive in a high‑energy setting are required.
To be considered, complete a full application on our careers page, including screening questions and a brief pre‑employment test.
Position Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account‑management tasks
Recognize sales opportunities and apply sales skills to upgrade
Explain and position products and processes with customers
Appropriately escalate customer dissatisfaction to the managerial team
Ensure first‑call resolution through problem solving and effective call handling
Standard Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Fast and accurate typing (20+ words per minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow‑up on customer issues
Aptitude for conflict resolution, problem solving and negotiation
Customer‑service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi‑task, stay focused and self‑manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced environment where change and ambiguity prevail
Excellent interpersonal skills and ability to build relationships with team and customers
Conditions
Must be authorized to work in the country where the job is based.
Willing to submit to Level II background/security investigation with a fingerprint. Job offers contingent on investigation results.
Willing to submit to drug screening. Job offers contingent on screening results.
Physical Requirements Job operates in a professional office environment; duties largely sedentary with occasional standing. Requires use of computer and telephone headset, occasional movement in the office, and ability to raise or move objects up to forty (40) pounds.
Compensation, Benefits, Incentives and Rewards Compensation and benefits packages are designed to be competitive and grow with your experience and time.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Available retirement savings programs where applicable.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Available life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team‑oriented culture.
Casual Dress Code: Comfortable work environment.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person's merit and qualifications. MCI maintains a discrimination‑free workplace and adheres to all applicable laws and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
For reasonable accommodations as required by the Americans with Disabilities Act (ADA), please contact Human Resources.
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MassMarkets .
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated and customer‑focused Call Center Representative to handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Excellent communication, problem‑solving mindset, and the ability to thrive in a high‑energy setting are required.
To be considered, complete a full application on our careers page, including screening questions and a brief pre‑employment test.
Position Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account‑management tasks
Recognize sales opportunities and apply sales skills to upgrade
Explain and position products and processes with customers
Appropriately escalate customer dissatisfaction to the managerial team
Ensure first‑call resolution through problem solving and effective call handling
Standard Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Fast and accurate typing (20+ words per minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow‑up on customer issues
Aptitude for conflict resolution, problem solving and negotiation
Customer‑service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi‑task, stay focused and self‑manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced environment where change and ambiguity prevail
Excellent interpersonal skills and ability to build relationships with team and customers
Conditions
Must be authorized to work in the country where the job is based.
Willing to submit to Level II background/security investigation with a fingerprint. Job offers contingent on investigation results.
Willing to submit to drug screening. Job offers contingent on screening results.
Physical Requirements Job operates in a professional office environment; duties largely sedentary with occasional standing. Requires use of computer and telephone headset, occasional movement in the office, and ability to raise or move objects up to forty (40) pounds.
Compensation, Benefits, Incentives and Rewards Compensation and benefits packages are designed to be competitive and grow with your experience and time.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Available retirement savings programs where applicable.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Available life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team‑oriented culture.
Casual Dress Code: Comfortable work environment.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person's merit and qualifications. MCI maintains a discrimination‑free workplace and adheres to all applicable laws and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
For reasonable accommodations as required by the Americans with Disabilities Act (ADA), please contact Human Resources.
#J-18808-Ljbffr