Gateway Services Inc.
Client Care Specialist – West Coast Pet Memorial
Location: Sultan, WA
Schedule: Monday–Friday 8:00 AM – 4:30 PM (Full Time, 40 hrs + overtime as needed)
Pay Range: $19.00—$22.00 /hr (based on overall skill and experience)
About Gateway Services Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Job Overview The Client Care Specialist reports to the Care Center Manager and is responsible for delivering professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in‑person.
Build rapport and assist customers with product orders.
Respond to inquiries about products and services.
Determine client needs, offering possible solutions or follow‑up as needed.
Coordinate client service requests to ensure delivery aligns with client expectations.
Acquire and maintain extensive product knowledge and interpersonal skills.
Follow best‑practice processes and procedures on all administrative and operational activities within the department.
Perform other duties as assigned.
Education, Training & Qualifications
Post‑secondary degree or diploma in a related field.
One year of experience in a customer‑service environment involving client care.
High level of integrity, ethics, and compassion for the care of the deceased.
Skills & Abilities
Team‑oriented and collaborative.
Strong problem‑identification and solving skills.
Effective verbal and written communication.
Multitasking across multiple systems while interacting with customers.
Highly motivated, energetic, and able to thrive in a fast‑paced environment.
Ability to build and maintain relationships with corporate departments, key business partners, and customers.
Working Conditions
Regularly bending, stooping, crouching, kneeling, and sitting; repetitive hand, wrist, and finger motion.
Prolonged periods seated at a desk working on a computer.
Occasional lifting/moving of 100+ lbs.
Regular exposure to low, moderate, or high noise and heat environments.
Benefits
Competitive pay range: $19.00–$22.00 /hr + overtime eligibility.
Employee referral program.
Medical, dental, and vision plans with low copays.
Company‑paid life, AD&D, and LTD insurance for full‑time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits.
401(k) with employer match.
Great Hearts and Minds Program – educational subsidy for dependents.
Tuition assistance up to $2,000 per year.
Growth programs including in‑house learning and Gateway Management Advancement (G‑MAP).
Employee wellness and support programs.
Paid holidays and PTO.
Physical activity included in the role to keep you moving.
Commitment to sustainability.
Opportunity to make a meaningful impact.
Join Us If you’re looking for more than just a job—if you want a role where your compassion, charisma, and community spirit shine through— we’d love to hear from you.
Equal Employment Opportunity Gateway Services Inc. and its brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. We welcome applicants of all backgrounds. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at
hr@gatewayservicesinc.com .
New employees must successfully pass the E‑Verify employment verification check. For more information, visit
e-verify.gov .
#J-18808-Ljbffr
Schedule: Monday–Friday 8:00 AM – 4:30 PM (Full Time, 40 hrs + overtime as needed)
Pay Range: $19.00—$22.00 /hr (based on overall skill and experience)
About Gateway Services Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Job Overview The Client Care Specialist reports to the Care Center Manager and is responsible for delivering professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in‑person.
Build rapport and assist customers with product orders.
Respond to inquiries about products and services.
Determine client needs, offering possible solutions or follow‑up as needed.
Coordinate client service requests to ensure delivery aligns with client expectations.
Acquire and maintain extensive product knowledge and interpersonal skills.
Follow best‑practice processes and procedures on all administrative and operational activities within the department.
Perform other duties as assigned.
Education, Training & Qualifications
Post‑secondary degree or diploma in a related field.
One year of experience in a customer‑service environment involving client care.
High level of integrity, ethics, and compassion for the care of the deceased.
Skills & Abilities
Team‑oriented and collaborative.
Strong problem‑identification and solving skills.
Effective verbal and written communication.
Multitasking across multiple systems while interacting with customers.
Highly motivated, energetic, and able to thrive in a fast‑paced environment.
Ability to build and maintain relationships with corporate departments, key business partners, and customers.
Working Conditions
Regularly bending, stooping, crouching, kneeling, and sitting; repetitive hand, wrist, and finger motion.
Prolonged periods seated at a desk working on a computer.
Occasional lifting/moving of 100+ lbs.
Regular exposure to low, moderate, or high noise and heat environments.
Benefits
Competitive pay range: $19.00–$22.00 /hr + overtime eligibility.
Employee referral program.
Medical, dental, and vision plans with low copays.
Company‑paid life, AD&D, and LTD insurance for full‑time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits.
401(k) with employer match.
Great Hearts and Minds Program – educational subsidy for dependents.
Tuition assistance up to $2,000 per year.
Growth programs including in‑house learning and Gateway Management Advancement (G‑MAP).
Employee wellness and support programs.
Paid holidays and PTO.
Physical activity included in the role to keep you moving.
Commitment to sustainability.
Opportunity to make a meaningful impact.
Join Us If you’re looking for more than just a job—if you want a role where your compassion, charisma, and community spirit shine through— we’d love to hear from you.
Equal Employment Opportunity Gateway Services Inc. and its brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. We welcome applicants of all backgrounds. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at
hr@gatewayservicesinc.com .
New employees must successfully pass the E‑Verify employment verification check. For more information, visit
e-verify.gov .
#J-18808-Ljbffr