LKQ
Customer Service Representative page is loaded## Customer Service Representativeremote type:
On-Sitelocations:
1921 Sanford, NC -Sanford Batteriestime type:
Full timeposted on:
Posted Todayjob requisition id:
R68122### Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!This position plays a key role in ensuring a positive customer experience by managing warranty claims, providing accurate and timely support, and upholding the company’s standards for quality and integrity.**Essential Job Duties*** Process and review warranty claims in accordance with company policies and warranty terms.* Communicate with customers to gather necessary information, diagnose issues, and explain next steps in the warranty process.* Collaborate with scheduling, sales, and technical support teams to coordinate warranty service appointments and parts replacements.* Maintain detailed and accurate documentation for all warranty cases in the company's systems.* Identify and escalate recurring issues or trends to management for review.* Support technicians and installers with warranty-related information and documentation.* Handle customer inquiries and resolve concerns in a professional, timely manner.* Ensure customer satisfaction by following up on completed warranty work and confirming successful outcomes.* Assist in updating internal resources and knowledge bases related to warranty policies, processes, and product details.* Participate in ongoing training to remain current with product updates, system changes, and company initiatives.* Assume other duties as assigned.**Supervisory Responsibilities*** Not responsible for supervising employees.**Basic Qualifications****Education & Experience*** High School Diploma/GED.* 1+ years of related experience required.* Experience in customer service, warranty processing, or a related administrative role.**Preferred** **Requirements*** Bi-Lingual, English & Spanish.**Knowledge/Skills/Abilities*** Basic vehicle knowledge or automotive experience is a plus.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.* Frequent use of Outlook, Word, Excel, graphics, etc.* Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.* Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.* Decisions generally affect own job or assigned functional area.* Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with the supervisor/manager who provides broad guidance and overall direction.* Prioritize assigned and routine tasks. Handle appropriately.**Essential Physical Demands/Work Environment*** Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.* Travel may be required periodically, including overnight stays (contingent on position requirements).* Must be able to lift up to 25 pounds.**Benefits:*** Health/Dental/Vision Insurance* Paid Time Off* 401k with Generous Company Match* Company Paid Life Insurance and Long-Term Disability* Short-Term Disability* Employee Assistance Program* Tuition Reimbursement* Employee DiscountsJoin us for an exciting career journey with positive, driven individuals.**Shape the Future with LKQ**
Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you. #J-18808-Ljbffr
On-Sitelocations:
1921 Sanford, NC -Sanford Batteriestime type:
Full timeposted on:
Posted Todayjob requisition id:
R68122### Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!This position plays a key role in ensuring a positive customer experience by managing warranty claims, providing accurate and timely support, and upholding the company’s standards for quality and integrity.**Essential Job Duties*** Process and review warranty claims in accordance with company policies and warranty terms.* Communicate with customers to gather necessary information, diagnose issues, and explain next steps in the warranty process.* Collaborate with scheduling, sales, and technical support teams to coordinate warranty service appointments and parts replacements.* Maintain detailed and accurate documentation for all warranty cases in the company's systems.* Identify and escalate recurring issues or trends to management for review.* Support technicians and installers with warranty-related information and documentation.* Handle customer inquiries and resolve concerns in a professional, timely manner.* Ensure customer satisfaction by following up on completed warranty work and confirming successful outcomes.* Assist in updating internal resources and knowledge bases related to warranty policies, processes, and product details.* Participate in ongoing training to remain current with product updates, system changes, and company initiatives.* Assume other duties as assigned.**Supervisory Responsibilities*** Not responsible for supervising employees.**Basic Qualifications****Education & Experience*** High School Diploma/GED.* 1+ years of related experience required.* Experience in customer service, warranty processing, or a related administrative role.**Preferred** **Requirements*** Bi-Lingual, English & Spanish.**Knowledge/Skills/Abilities*** Basic vehicle knowledge or automotive experience is a plus.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.* Frequent use of Outlook, Word, Excel, graphics, etc.* Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.* Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.* Decisions generally affect own job or assigned functional area.* Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with the supervisor/manager who provides broad guidance and overall direction.* Prioritize assigned and routine tasks. Handle appropriately.**Essential Physical Demands/Work Environment*** Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.* Travel may be required periodically, including overnight stays (contingent on position requirements).* Must be able to lift up to 25 pounds.**Benefits:*** Health/Dental/Vision Insurance* Paid Time Off* 401k with Generous Company Match* Company Paid Life Insurance and Long-Term Disability* Short-Term Disability* Employee Assistance Program* Tuition Reimbursement* Employee DiscountsJoin us for an exciting career journey with positive, driven individuals.**Shape the Future with LKQ**
Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you. #J-18808-Ljbffr