Odyssey Logistics
Collections specialist
Odyssey Logistics, North Charleston, South Carolina, United States, 29405
Who We Are & Why We’re Hiring
As part of Odyssey’s
Shared Services , Finance
division, our team supports the financial stability, accuracy, and strategic decision‑making that power Odyssey’s global logistics operations. We partner closely with operational accounting groups to ensure clean, reliable financial reporting across all business units.
Based in vibrant
North Charleston, SC, USA ., Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high‑profile role in the company because we have experienced tremendous growth and would love for you to join us!
Location This is an in‑office role based in
North Charleston, SC, USA .
Schedule Associates must work a minimum of 30 hours per week to maintain full‑time benefits eligibility. This role typically averages
40 hours per week , with overtime required as scheduled.
About The Job As a Collections Specialist, you play a vital role in managing accounts receivable and supporting strong financial performance across multiple business units within Shared Services. You’ll help ensure healthy cash flow by reducing overdue accounts, resolving disputes, and maintaining productive, positive relationships with customers. This role works cross‑functionally, making it a key contributor to both financial and operational performance.
In This Role, You Will
Build strong relationships with customer A/P teams to understand their payment processes and requirements.
Provide exceptional customer service by responding promptly and professionally to customer inquiries.
Use collections software to monitor accounts receivable and identify delinquent accounts.
Analyze aging reports to identify outstanding and past‑due invoices.
Contact customers to gather payment information and confirm they have all required invoice documentation.
Prepare and send customer statements based on the level of delinquency.
Research and resolve disputed invoices, collaborating with billing, pricing, and other internal stakeholders.
Coordinate with the cash application team to ensure timely posting of payments received.
Verify charge validity with internal departments and issue revised invoices when needed.
Perform all other duties and projects as assigned.
Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements
High school diploma or GED required.
Associate degree in Accounting or a related field preferred.
Minimum 2 years of experience in credit and collections, accounts receivable, or a similar financial role.
Excellent verbal and written communication skills.
Strong computer skills; experience with High Radius Collections is a plus.
Proficiency in Microsoft Word and Excel.
Strong problem‑solving skills and ability to work independently.
Desired
Experience in a Shared Services environment
Experience supporting multiple business units or portfolios
Strong analytical and customer service skills
Compensation & Benefits
A choice of medical plans with FSA and HSA options
Dental Insurance
Vision Insurance
Company‑paid Life and Disability Insurance
401(k) Plan with Company Match
Employee Assistance Program
Company Health & Wellness Program
Discounts with Preferred Vendors
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
EEO Statement Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Shared Services , Finance
division, our team supports the financial stability, accuracy, and strategic decision‑making that power Odyssey’s global logistics operations. We partner closely with operational accounting groups to ensure clean, reliable financial reporting across all business units.
Based in vibrant
North Charleston, SC, USA ., Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high‑profile role in the company because we have experienced tremendous growth and would love for you to join us!
Location This is an in‑office role based in
North Charleston, SC, USA .
Schedule Associates must work a minimum of 30 hours per week to maintain full‑time benefits eligibility. This role typically averages
40 hours per week , with overtime required as scheduled.
About The Job As a Collections Specialist, you play a vital role in managing accounts receivable and supporting strong financial performance across multiple business units within Shared Services. You’ll help ensure healthy cash flow by reducing overdue accounts, resolving disputes, and maintaining productive, positive relationships with customers. This role works cross‑functionally, making it a key contributor to both financial and operational performance.
In This Role, You Will
Build strong relationships with customer A/P teams to understand their payment processes and requirements.
Provide exceptional customer service by responding promptly and professionally to customer inquiries.
Use collections software to monitor accounts receivable and identify delinquent accounts.
Analyze aging reports to identify outstanding and past‑due invoices.
Contact customers to gather payment information and confirm they have all required invoice documentation.
Prepare and send customer statements based on the level of delinquency.
Research and resolve disputed invoices, collaborating with billing, pricing, and other internal stakeholders.
Coordinate with the cash application team to ensure timely posting of payments received.
Verify charge validity with internal departments and issue revised invoices when needed.
Perform all other duties and projects as assigned.
Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements
High school diploma or GED required.
Associate degree in Accounting or a related field preferred.
Minimum 2 years of experience in credit and collections, accounts receivable, or a similar financial role.
Excellent verbal and written communication skills.
Strong computer skills; experience with High Radius Collections is a plus.
Proficiency in Microsoft Word and Excel.
Strong problem‑solving skills and ability to work independently.
Desired
Experience in a Shared Services environment
Experience supporting multiple business units or portfolios
Strong analytical and customer service skills
Compensation & Benefits
A choice of medical plans with FSA and HSA options
Dental Insurance
Vision Insurance
Company‑paid Life and Disability Insurance
401(k) Plan with Company Match
Employee Assistance Program
Company Health & Wellness Program
Discounts with Preferred Vendors
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
EEO Statement Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
#J-18808-Ljbffr