Customer Experience Representative
Power Pole, Tampa, FL, United States
Description
The
Entry-Level Customer Experience Representative
supports customers and dealers through inbound phone calls and emails. This is an
office-based role
focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.
Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Actively listen to customers to understand their needs and determine appropriate solutions.
Provide basic to moderate technical assistance.
Process inbound orders accurately.
Participate in cross-training across technical and sales-related customer service tasks.
Resolve common customer concerns, such as shipping or invoicing issues.
Perform other duties as assigned.
Requirements Skills and Qualifications
High school diploma or GED required.
1–2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
Strong multitasking ability.
Excellent communication and customer relationship skills.
Ability to work effectively in a team environment.
Relevant certificates or related experience a plus, but not required for entry-level consideration.
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Entry-Level Customer Experience Representative
supports customers and dealers through inbound phone calls and emails. This is an
office-based role
focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.
Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Actively listen to customers to understand their needs and determine appropriate solutions.
Provide basic to moderate technical assistance.
Process inbound orders accurately.
Participate in cross-training across technical and sales-related customer service tasks.
Resolve common customer concerns, such as shipping or invoicing issues.
Perform other duties as assigned.
Requirements Skills and Qualifications
High school diploma or GED required.
1–2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
Strong multitasking ability.
Excellent communication and customer relationship skills.
Ability to work effectively in a team environment.
Relevant certificates or related experience a plus, but not required for entry-level consideration.
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