Snap Inc.
Join to apply for the
Customer Success Specialist
role at
Snap Inc.
Snap Inc. is a technology company that builds products to help people express themselves, live in the moment, and learn about the world. Our flagship products include Snapchat, Lens Studio, and Spectacles.
What You'll Do
Build, manage, and grow relationships and spend at scale across our global clients and agency partners, helping them achieve performance that exceeds advertiser expectations.
Partner across Client Partners and Account Managers to address strategic client needs and bring measurable ROI while improving the customer experience.
Manage projects involving complex work streams and cross‑functional collaboration (internally and externally).
Serve as the voice of customer for product improvement initiatives, working closely with Engineering and Data Science teams to demonstrate revenue impact and influence prioritization.
Educate Sales and advertisers on Snap’s new and existing products, advising on best practices and bespoke campaign optimizations.
Increase adoption and engagement of Snap’s self‑service platform and auction‑based tools, providing ongoing technical support and real‑time analysis at scale.
Identify, operationalize, and iterate solutions to client blockers that can be scaled across the business.
Build deep expertise in common client challenges and Snap solutions, products and strategies that best address those needs to improve outcomes.
Knowledge, Skills & Abilities
Understanding of advertising performance metrics and ecosystem.
Understanding of media management within a bid‑able auction advertising environment and ability to educate others.
Strong Excel and PowerPoint skills, including experience analyzing datasets and delivering actionable insights.
Strong communication skills; both written and verbal.
Strong organizational and prioritization skills.
Ability to work effectively with cross‑functional teams and all levels of management.
Experience identifying and scaling successful strategies across multiple clients.
Ability to manage multiple projects with strong attention to detail.
Ability to work in a fast‑paced environment and adapt to changes.
Minimum Qualifications
BS/BA degree in business, communications, marketing, or a related field, or equivalent experience.
18+ months experience in the digital media industry with technical knowledge focused on performance and brand marketing, ad‑tech, programmatic real‑time bidding, or a related field.
Preferred Qualifications
3+ years of experience in media, advertising, or web platforms and technologies.
Proven track record of delivering on quota and receiving positive reviews.
Strong communication, organization, and prioritization skills.
A passion for Snapchat as a user and knowledge of our ad products.
Snap is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, gender identity, gender expression, pregnancy, marital status, sex, sexual orientation, military or veteran status, or any other protected classification. EOE, including disability/vets.
#J-18808-Ljbffr
Customer Success Specialist
role at
Snap Inc.
Snap Inc. is a technology company that builds products to help people express themselves, live in the moment, and learn about the world. Our flagship products include Snapchat, Lens Studio, and Spectacles.
What You'll Do
Build, manage, and grow relationships and spend at scale across our global clients and agency partners, helping them achieve performance that exceeds advertiser expectations.
Partner across Client Partners and Account Managers to address strategic client needs and bring measurable ROI while improving the customer experience.
Manage projects involving complex work streams and cross‑functional collaboration (internally and externally).
Serve as the voice of customer for product improvement initiatives, working closely with Engineering and Data Science teams to demonstrate revenue impact and influence prioritization.
Educate Sales and advertisers on Snap’s new and existing products, advising on best practices and bespoke campaign optimizations.
Increase adoption and engagement of Snap’s self‑service platform and auction‑based tools, providing ongoing technical support and real‑time analysis at scale.
Identify, operationalize, and iterate solutions to client blockers that can be scaled across the business.
Build deep expertise in common client challenges and Snap solutions, products and strategies that best address those needs to improve outcomes.
Knowledge, Skills & Abilities
Understanding of advertising performance metrics and ecosystem.
Understanding of media management within a bid‑able auction advertising environment and ability to educate others.
Strong Excel and PowerPoint skills, including experience analyzing datasets and delivering actionable insights.
Strong communication skills; both written and verbal.
Strong organizational and prioritization skills.
Ability to work effectively with cross‑functional teams and all levels of management.
Experience identifying and scaling successful strategies across multiple clients.
Ability to manage multiple projects with strong attention to detail.
Ability to work in a fast‑paced environment and adapt to changes.
Minimum Qualifications
BS/BA degree in business, communications, marketing, or a related field, or equivalent experience.
18+ months experience in the digital media industry with technical knowledge focused on performance and brand marketing, ad‑tech, programmatic real‑time bidding, or a related field.
Preferred Qualifications
3+ years of experience in media, advertising, or web platforms and technologies.
Proven track record of delivering on quota and receiving positive reviews.
Strong communication, organization, and prioritization skills.
A passion for Snapchat as a user and knowledge of our ad products.
Snap is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, gender identity, gender expression, pregnancy, marital status, sex, sexual orientation, military or veteran status, or any other protected classification. EOE, including disability/vets.
#J-18808-Ljbffr