Livingston Associates
Sales Support Specialist (Henrietta, NY)
Livingston Associates, Henrietta, New York, United States
Job Title:
Sales Support Specialist at Sash and Door Location:
Henrietta, NY Pay:
$26/hour (Pay is dependent on experience) Reports To:
Operations Manager
Position Summary
The Sales Support Specialist plays a key role in supporting the inside and outside sales team by handling customer inquiries, preparing quotes, processing orders, and coordinating with operations to ensure accurate and timely fulfillment. This position is ideal for someone who enjoys working with contractors, builders, and homeowners and takes pride in providing dependable, detail‑oriented service.
Support inside and outside sales staff with quotes, pricing, and order entry
Answer incoming calls and emails from customers regarding products, availability, and order status
Assist customers with basic product selection and specifications (windows, doors, millwork, stairs, hardware, etc.)
Maintain strong working relationships with repeat contractor and builder customers
Order Processing & Coordination
Enter sales orders accurately into the company’s system
Coordinate with yard, warehouse, and dispatch teams to ensure correct and timely deliveries
Review orders for completeness, pricing accuracy, and special delivery requirements
Communicate backorders, substitutions, and delivery changes to sales staff and customers
Administrative & System Support
Maintain customer accounts, pricing files, and product information
Prepare order confirmations, invoices, and supporting documentation
Assist with returns, credits, and customer follow‑up as needed
Support sales reporting and basic inventory inquiries
Qualifications & Skills
High school diploma or equivalent required
Previous experience in sales support, customer service, or building materials preferred
Familiarity with construction materials or willingness to learn product lines quickly
Strong attention to detail and organizational skills
Comfortable using computers, order entry systems, and basic Microsoft Office tools
Clear communication skills with customers, drivers, and coworkers
Ability to multitask in a fast‑paced, seasonal environment
Personal Attributes
Reliable, punctual, and team‑oriented
Customer‑focused with a problem‑solving mindset
Respectful of company values, coworkers, and long‑standing customer relationships
Comfortable working in a family‑owned business where teamwork and flexibility matter
Office‑based role with frequent interaction with sales staff, yard, and dispatch
Standard weekday schedule; occasional overtime based on business needs
Fast‑paced environment, especially during spring and summer months
Competitive hourly pay based on experience
401k
Paid time off and paid holidays
Stable, long‑term employment with a locally owned company
This is a full time position
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Sales Support Specialist at Sash and Door Location:
Henrietta, NY Pay:
$26/hour (Pay is dependent on experience) Reports To:
Operations Manager
Position Summary
The Sales Support Specialist plays a key role in supporting the inside and outside sales team by handling customer inquiries, preparing quotes, processing orders, and coordinating with operations to ensure accurate and timely fulfillment. This position is ideal for someone who enjoys working with contractors, builders, and homeowners and takes pride in providing dependable, detail‑oriented service.
Support inside and outside sales staff with quotes, pricing, and order entry
Answer incoming calls and emails from customers regarding products, availability, and order status
Assist customers with basic product selection and specifications (windows, doors, millwork, stairs, hardware, etc.)
Maintain strong working relationships with repeat contractor and builder customers
Order Processing & Coordination
Enter sales orders accurately into the company’s system
Coordinate with yard, warehouse, and dispatch teams to ensure correct and timely deliveries
Review orders for completeness, pricing accuracy, and special delivery requirements
Communicate backorders, substitutions, and delivery changes to sales staff and customers
Administrative & System Support
Maintain customer accounts, pricing files, and product information
Prepare order confirmations, invoices, and supporting documentation
Assist with returns, credits, and customer follow‑up as needed
Support sales reporting and basic inventory inquiries
Qualifications & Skills
High school diploma or equivalent required
Previous experience in sales support, customer service, or building materials preferred
Familiarity with construction materials or willingness to learn product lines quickly
Strong attention to detail and organizational skills
Comfortable using computers, order entry systems, and basic Microsoft Office tools
Clear communication skills with customers, drivers, and coworkers
Ability to multitask in a fast‑paced, seasonal environment
Personal Attributes
Reliable, punctual, and team‑oriented
Customer‑focused with a problem‑solving mindset
Respectful of company values, coworkers, and long‑standing customer relationships
Comfortable working in a family‑owned business where teamwork and flexibility matter
Office‑based role with frequent interaction with sales staff, yard, and dispatch
Standard weekday schedule; occasional overtime based on business needs
Fast‑paced environment, especially during spring and summer months
Competitive hourly pay based on experience
401k
Paid time off and paid holidays
Stable, long‑term employment with a locally owned company
This is a full time position
#J-18808-Ljbffr