Peakopia LLC
Customer Service Agent Order Entry Specialist
Peakopia LLC, Houston, Texas, United States, 77246
Benefits:
Competitive salary
Employee discounts
Paid time off
Training & development
Role Overview
The Customer Service Agent is responsible for accurately taking customer orders, entering them into the system, and serving as a primary point of contact between customers, sales, and operations. This role is critical to execution quality—errors directly impact margins, inventory, and customer satisfaction.
The ideal candidate is detail-oriented, calm under pressure, and understands the pace and urgency of wholesale produce distribution.
Key Responsibilities
Order Entry & Customer Support
Receive customer orders via phone, email, text, or WhatsApp
Accurately enter orders into the ERP system with correct items, pack sizes, quantities, pricing, and delivery dates
Confirm order details with customers when needed to avoid errors
Handle same-day changes, add-ons, substitutions, and cancellations
Customer Communication
Serve as a professional, responsive contact for assigned customers
Communicate product availability, substitutions, shortages, and delivery updates
Escalate pricing, credit, or exception issues to sales or management promptly
Maintain a service-first mindset while enforcing company processes
Coordination with Internal Teams
Work closely with sales to ensure orders align with customer pricing and agreements
Coordinate with warehouse and logistics teams on pickup and delivery timing
Communicate discrepancies, backorders, or system issues immediately
Accuracy, Documentation & Process
Maintain high order accuracy standards
Follow SOPs for order cut-off times, confirmations, and changes
Document customer communications and special instructions
Support traceability, food safety, and compliance requirements
Required Qualifications
1–3 years of customer service, order entry, or administrative experience
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, time-sensitive environment
Clear and professional communication skills
Basic computer proficiency (ERP, email, spreadsheets)
Ability to work early hours and handle daily order deadlines
Preferred Qualifications
Experience in wholesale produce, food distribution, or logistics
Bilingual (English/Spanish) strongly preferred
Familiarity with pack sizes, counts, and produce terminology
Experience with ERP or order management systems
Core Competencies
Accuracy under pressure
Customer-first communication
Reliability and accountability
Team collaboration
Process discipline
Competitive salary
Employee discounts
Paid time off
Training & development
Role Overview
The Customer Service Agent is responsible for accurately taking customer orders, entering them into the system, and serving as a primary point of contact between customers, sales, and operations. This role is critical to execution quality—errors directly impact margins, inventory, and customer satisfaction.
The ideal candidate is detail-oriented, calm under pressure, and understands the pace and urgency of wholesale produce distribution.
Key Responsibilities
Order Entry & Customer Support
Receive customer orders via phone, email, text, or WhatsApp
Accurately enter orders into the ERP system with correct items, pack sizes, quantities, pricing, and delivery dates
Confirm order details with customers when needed to avoid errors
Handle same-day changes, add-ons, substitutions, and cancellations
Customer Communication
Serve as a professional, responsive contact for assigned customers
Communicate product availability, substitutions, shortages, and delivery updates
Escalate pricing, credit, or exception issues to sales or management promptly
Maintain a service-first mindset while enforcing company processes
Coordination with Internal Teams
Work closely with sales to ensure orders align with customer pricing and agreements
Coordinate with warehouse and logistics teams on pickup and delivery timing
Communicate discrepancies, backorders, or system issues immediately
Accuracy, Documentation & Process
Maintain high order accuracy standards
Follow SOPs for order cut-off times, confirmations, and changes
Document customer communications and special instructions
Support traceability, food safety, and compliance requirements
Required Qualifications
1–3 years of customer service, order entry, or administrative experience
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, time-sensitive environment
Clear and professional communication skills
Basic computer proficiency (ERP, email, spreadsheets)
Ability to work early hours and handle daily order deadlines
Preferred Qualifications
Experience in wholesale produce, food distribution, or logistics
Bilingual (English/Spanish) strongly preferred
Familiarity with pack sizes, counts, and produce terminology
Experience with ERP or order management systems
Core Competencies
Accuracy under pressure
Customer-first communication
Reliability and accountability
Team collaboration
Process discipline