Codeworks IT Careers
Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Summary The Help Desk Analyst – Level 1 provides first‑level technical support for the Department of Corrections (DOC) under the Bureau of Technology Management (BTM). Working under close supervision, this role supports DOC staff statewide by troubleshooting hardware, software, network, and printing issues while delivering excellent customer service. The position is fully remote within Wisconsin.
Responsibilities
Provide Level 1 technical support for DOC hardware, software, operating systems, networks, and printers.
Respond to support requests via phone, email, web, and voicemail.
Accurately document and update incidents in the Incident Management System.
Troubleshoot and resolve issues on first contact when possible.
Escalate unresolved issues following established procedures.
Assist with software installation requests.
Communicate professionally and promptly with customers.
Collaborate with Help Desk team leads and supervisor as needed.
Qualifications
Excellent customer service and communication skills.
Minimum 2 years of experience supporting Windows 10 and Microsoft Office 2019.
Minimum 2 years of experience with network and printer troubleshooting.
Strong typing skills and ability to multitask.
Wisconsin resident or willing to relocate to Wisconsin prior to start date.
Preferred
Prior Help Desk or call center experience.
Experience with incident management and knowledge base systems.
2+ years of experience supporting iOS devices.
About Codeworks Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin and beyond. At Codeworks, we’re committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
EEO Statement Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Pay Range Anticipated hourly pay range: $18–$20. This range is subject to change based on job-related factors, including client requirements where applicable.
Benefits
All full-time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.
Employees can participate in Codeworks’ 401(k) retirement plan.
#J-18808-Ljbffr
Summary The Help Desk Analyst – Level 1 provides first‑level technical support for the Department of Corrections (DOC) under the Bureau of Technology Management (BTM). Working under close supervision, this role supports DOC staff statewide by troubleshooting hardware, software, network, and printing issues while delivering excellent customer service. The position is fully remote within Wisconsin.
Responsibilities
Provide Level 1 technical support for DOC hardware, software, operating systems, networks, and printers.
Respond to support requests via phone, email, web, and voicemail.
Accurately document and update incidents in the Incident Management System.
Troubleshoot and resolve issues on first contact when possible.
Escalate unresolved issues following established procedures.
Assist with software installation requests.
Communicate professionally and promptly with customers.
Collaborate with Help Desk team leads and supervisor as needed.
Qualifications
Excellent customer service and communication skills.
Minimum 2 years of experience supporting Windows 10 and Microsoft Office 2019.
Minimum 2 years of experience with network and printer troubleshooting.
Strong typing skills and ability to multitask.
Wisconsin resident or willing to relocate to Wisconsin prior to start date.
Preferred
Prior Help Desk or call center experience.
Experience with incident management and knowledge base systems.
2+ years of experience supporting iOS devices.
About Codeworks Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin and beyond. At Codeworks, we’re committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
EEO Statement Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Pay Range Anticipated hourly pay range: $18–$20. This range is subject to change based on job-related factors, including client requirements where applicable.
Benefits
All full-time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.
Employees can participate in Codeworks’ 401(k) retirement plan.
#J-18808-Ljbffr