Information Resource Group, Inc.
Role Overview
Help Desk – Candidate MUST be a WI resident or willing to relocate to WI.
Interview Process Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round.
Duration Through 6/30/26 with extensions possible.
Location Madison, WI - Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is 100% remote within the state of Wisconsin. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time.
Top Skills & Years of Experience
Excellent customer service skills
Two years support experience with Windows 10, and Microsoft Office 2019
Two years’ experience with Network and Printer troubleshooting.
Must be proficient is typing skills and be able to multi-task.
Nice to Have Skills
Prior Help Desk experience in a call center environment
Previous experience using Incident and Knowledge base systems
Desirable to have 2 years support experience with iOS devices.
Project Details Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.
Additional Details Help Desk Team is 10-11 staff. Provides Level 1 support to Corrections employees from 160 locations, ~10,000 employees. No On Call or Weekend Support.
Hours Our Help Desk hours are Monday Friday 6:00 AM 5:00 PM.
This position will be assigned the 8:30 – 5:00 Shift. While this position will have an assigned shift, they will be expected to work any shift during business hours SHOULD THE NEED ARISE. This might mean as early as 6:00 AM 2:30.
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Interview Process Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round.
Duration Through 6/30/26 with extensions possible.
Location Madison, WI - Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is 100% remote within the state of Wisconsin. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time.
Top Skills & Years of Experience
Excellent customer service skills
Two years support experience with Windows 10, and Microsoft Office 2019
Two years’ experience with Network and Printer troubleshooting.
Must be proficient is typing skills and be able to multi-task.
Nice to Have Skills
Prior Help Desk experience in a call center environment
Previous experience using Incident and Knowledge base systems
Desirable to have 2 years support experience with iOS devices.
Project Details Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.
Additional Details Help Desk Team is 10-11 staff. Provides Level 1 support to Corrections employees from 160 locations, ~10,000 employees. No On Call or Weekend Support.
Hours Our Help Desk hours are Monday Friday 6:00 AM 5:00 PM.
This position will be assigned the 8:30 – 5:00 Shift. While this position will have an assigned shift, they will be expected to work any shift during business hours SHOULD THE NEED ARISE. This might mean as early as 6:00 AM 2:30.
#J-18808-Ljbffr