Infusion Capital
We are seeking a motivated and experienced
Collections Specialist
to help
get deals back on track, reduce defaults, and protect portfolio performance . This role is critical to maintaining healthy cash flow and minimizing losses.
You will work directly with merchants to
resolve payment issues ,
restructure payment plans when appropriate , and
cure accounts before they become full defaults .
This is a
performance-driven role
with real upside for someone who knows how to communicate, negotiate, and close.
Key Responsibilities
Contact merchants with missed or failing payments
Work accounts back into good standing
Negotiate payment resolutions, workout plans, and reinstatements
Monitor accounts to prevent future payment failures
Identify early warning signs of default and act proactively
Maintain detailed notes and updates in the CRM
Coordinate with internal teams (underwriting, legal, management)
Track and report on:
Cured accounts
Recovered balances
Default rate trends
Follow all compliance and communication guidelines
Requirements
2+ years experience in collections, recoveries, or account resolution
Strong negotiation and communication skills
Ability to handle difficult conversations professionally
Organized, persistent, and results-driven
Comfortable working in a fast-paced environment
Experience using CRM systems for tracking and documentation
Preferred Qualifications
Experience in MCA, lending, or financial services
Experience with ACH collections and payment recovery
Understanding of default prevention strategies
Experience working with payment processors or banks
Bilingual (English/Spanish) a plus
Benefits and Compensation Structure
Base Salary
Commission on:
Accounts cured
Payments recovered
Reduction in default exposure
Clear performance metrics and uncapped upside
What Success Looks Like
Deals are brought back into good standing
Default rates decrease over time
Merchants remain active and paying
Strong documentation and follow-through
Portfolio health improves month over month
Why Join Us
High-impact role tied directly to company performance
Clear commission structure with real earning potential
Growing financial services company
Opportunity to advance into senior collections or portfolio management
Supportive, results-driven team environment
#J-18808-Ljbffr
Collections Specialist
to help
get deals back on track, reduce defaults, and protect portfolio performance . This role is critical to maintaining healthy cash flow and minimizing losses.
You will work directly with merchants to
resolve payment issues ,
restructure payment plans when appropriate , and
cure accounts before they become full defaults .
This is a
performance-driven role
with real upside for someone who knows how to communicate, negotiate, and close.
Key Responsibilities
Contact merchants with missed or failing payments
Work accounts back into good standing
Negotiate payment resolutions, workout plans, and reinstatements
Monitor accounts to prevent future payment failures
Identify early warning signs of default and act proactively
Maintain detailed notes and updates in the CRM
Coordinate with internal teams (underwriting, legal, management)
Track and report on:
Cured accounts
Recovered balances
Default rate trends
Follow all compliance and communication guidelines
Requirements
2+ years experience in collections, recoveries, or account resolution
Strong negotiation and communication skills
Ability to handle difficult conversations professionally
Organized, persistent, and results-driven
Comfortable working in a fast-paced environment
Experience using CRM systems for tracking and documentation
Preferred Qualifications
Experience in MCA, lending, or financial services
Experience with ACH collections and payment recovery
Understanding of default prevention strategies
Experience working with payment processors or banks
Bilingual (English/Spanish) a plus
Benefits and Compensation Structure
Base Salary
Commission on:
Accounts cured
Payments recovered
Reduction in default exposure
Clear performance metrics and uncapped upside
What Success Looks Like
Deals are brought back into good standing
Default rates decrease over time
Merchants remain active and paying
Strong documentation and follow-through
Portfolio health improves month over month
Why Join Us
High-impact role tied directly to company performance
Clear commission structure with real earning potential
Growing financial services company
Opportunity to advance into senior collections or portfolio management
Supportive, results-driven team environment
#J-18808-Ljbffr