PrismHR
Location: Manhattan Beach, CA (Highland & Rosecrans)
Compensation: $22.00 – $24.00 per hour (DOE)
Work Style: Full-Time, Mon–Fri 8:30 AM – 5:00 PM
Overview Reporting directly to the Chief Operating Officer (COO), you will bridge the gap between prospective clients and our legal team. You aren't just answering phones; you are advocate‑building and ensuring our clients start their journey with confidence.
Responsibilities
Client Advocacy:
Field calls from prospective clients with deep empathy and professionalism.
The "Close":
Coordinate the sign‑up process, including drafting retainers and following up via phone, text, and email to ensure potential clients choose our firm.
Case Launch:
Open new cases in our management system and ensure a seamless transition to the legal team after signing.
Pipeline Management:
Manage "refer‑in" and "refer‑out" cases while maintaining detailed, accurate records.
Process Improvement:
Stay proactive—identify areas where our intake workflow can be faster, smoother, or more effective.
Qualifications
Language Skills:
Bilingual proficiency in English and Spanish is required.
Experience:
1–2 years of Customer Service experience is required. 1–2 years of Intake experience at a law firm is preferred but not required.
Mindset:
A strong "sales spirit" combined with a genuine ability to demonstrate empathy over the phone.
Soft Skills:
Detail‑oriented, exceptional organizational skills, and the discretion needed to handle confidential information.
Location:
Ability to commute to our Manhattan Beach office for in‑person work.
Benefits
Beachfront Lifestyle:
Work in a beautiful office with ocean views and spend your lunch breaks at The Strand.
Growth & Incentives:
Opportunities for raises, performance‑based bonuses, and career development within the firm.
Supportive Culture:
A relaxed, business‑casual environment that values inclusion and team‑bonding activities.
Health, Dental, and Vision insurance.
Paid Time Off (PTO).
Regular employee appreciation events.
Ready to Start? Ready to start your day with an ocean view and a meaningful career? Apply today!
#J-18808-Ljbffr
Compensation: $22.00 – $24.00 per hour (DOE)
Work Style: Full-Time, Mon–Fri 8:30 AM – 5:00 PM
Overview Reporting directly to the Chief Operating Officer (COO), you will bridge the gap between prospective clients and our legal team. You aren't just answering phones; you are advocate‑building and ensuring our clients start their journey with confidence.
Responsibilities
Client Advocacy:
Field calls from prospective clients with deep empathy and professionalism.
The "Close":
Coordinate the sign‑up process, including drafting retainers and following up via phone, text, and email to ensure potential clients choose our firm.
Case Launch:
Open new cases in our management system and ensure a seamless transition to the legal team after signing.
Pipeline Management:
Manage "refer‑in" and "refer‑out" cases while maintaining detailed, accurate records.
Process Improvement:
Stay proactive—identify areas where our intake workflow can be faster, smoother, or more effective.
Qualifications
Language Skills:
Bilingual proficiency in English and Spanish is required.
Experience:
1–2 years of Customer Service experience is required. 1–2 years of Intake experience at a law firm is preferred but not required.
Mindset:
A strong "sales spirit" combined with a genuine ability to demonstrate empathy over the phone.
Soft Skills:
Detail‑oriented, exceptional organizational skills, and the discretion needed to handle confidential information.
Location:
Ability to commute to our Manhattan Beach office for in‑person work.
Benefits
Beachfront Lifestyle:
Work in a beautiful office with ocean views and spend your lunch breaks at The Strand.
Growth & Incentives:
Opportunities for raises, performance‑based bonuses, and career development within the firm.
Supportive Culture:
A relaxed, business‑casual environment that values inclusion and team‑bonding activities.
Health, Dental, and Vision insurance.
Paid Time Off (PTO).
Regular employee appreciation events.
Ready to Start? Ready to start your day with an ocean view and a meaningful career? Apply today!
#J-18808-Ljbffr