ROE Visual
The Sales Support Specialist will be based out of our Chatsworth, CA location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for supporting the sales team.
The Sales Support Specialist will work directly with our customers and collaborate closely with the Sales team, Accounting, and Warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.
Responsibilities
Handle customer inquiries
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Consults with clients after sales or contract signings to resolve any issues and to provide ongoing support
Qualifications
Previous experience in customer service, sales in the Entertainment Industry
Ability to build rapport with clients
Knowledge of video-related products and subsequent terminology
Knowledge and experience supporting Windows operating systems
Strong analytical and troubleshooting skills
Strong attention to detail
Excellent written and verbal communication skills
Preferred Skills
A background in business or bachelor’s degree in a related field
Experience or familiarity with: SAP, Monday.com
Familiarity and understanding of LED displays
Live event production industry experience
401(k) matching
Health insurance
Vision insurance
Paid time off
Who We Are ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.
Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.
Your Stage. Our Passion.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Sales, Customer Service, and Administrative
Industries Entertainment Providers and Events Services
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The Sales Support Specialist will work directly with our customers and collaborate closely with the Sales team, Accounting, and Warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.
Responsibilities
Handle customer inquiries
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Consults with clients after sales or contract signings to resolve any issues and to provide ongoing support
Qualifications
Previous experience in customer service, sales in the Entertainment Industry
Ability to build rapport with clients
Knowledge of video-related products and subsequent terminology
Knowledge and experience supporting Windows operating systems
Strong analytical and troubleshooting skills
Strong attention to detail
Excellent written and verbal communication skills
Preferred Skills
A background in business or bachelor’s degree in a related field
Experience or familiarity with: SAP, Monday.com
Familiarity and understanding of LED displays
Live event production industry experience
401(k) matching
Health insurance
Vision insurance
Paid time off
Who We Are ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.
Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.
Your Stage. Our Passion.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Sales, Customer Service, and Administrative
Industries Entertainment Providers and Events Services
#J-18808-Ljbffr