Waste Connections, Inc.
Customer Service Representative page is loaded## Customer Service Representativelocations:
4037-Lassen Countytime type:
Full timeposted on:
Posted Todayjob requisition id:
R-94879**C&S Waste Solutions of Lassen County,** a Waste Connections Company, is looking for a **Customer Service Representative** to join their team in **Susanville, CA**!As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support for waste collection and disposal needs. You will handle inquiries, resolve issues, and ensure customer satisfaction while upholding the values of **Waste Connections**.The schedule will be **Monday-Friday 7:45 am-5:00 pm**. **Starting pay is $24.00 per hour.** The pay range for this job category is $24.00 - $25.00 per hour.**Key Responsibilities:*** Respond to inbound calls, emails, and online inquiries from residential and commercial customers.* Provide accurate information regarding service schedules, pricing, and company policies.* Process service requests, including new account setup, cancellations, and account changes.* Assist customers with billing inquiries, payments, and resolve discrepancies.* Accurately document all customer interactions in the company’s CRM system.* Coordinate with dispatch and operations teams to resolve missed pickups, container issues, and other service concerns.* Escalate complex issues to supervisors or appropriate departments when necessary.* Maintain up-to-date knowledge of company services, local regulations, and safety guidelines.* Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.* Perform other duties as assigned.**Qualifications:*** High school diploma or equivalent; some college preferred.* 1–2 years of customer service experience, preferably in utilities, waste management, or related industries.* Strong communication and problem-solving skills.* Proficiency in computer systems, including Microsoft Office Suite.* Ability to work in a fast-paced environment and handle high call volumes.* Professional, courteous, and customer-focused demeanor.**Work Environment:*** Office setting with frequent phone and computer use.* May require occasional interaction with field staff or site visits.**What you’ll get from us:*** Competitive Compensation* 401(K) with company match; let us help you save for your future* Healthcare; Medical, Dental, Vision* Perks, perks, perks!
Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund* Insurance: Life, Short Term/Long Term Disability**Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. #J-18808-Ljbffr
4037-Lassen Countytime type:
Full timeposted on:
Posted Todayjob requisition id:
R-94879**C&S Waste Solutions of Lassen County,** a Waste Connections Company, is looking for a **Customer Service Representative** to join their team in **Susanville, CA**!As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support for waste collection and disposal needs. You will handle inquiries, resolve issues, and ensure customer satisfaction while upholding the values of **Waste Connections**.The schedule will be **Monday-Friday 7:45 am-5:00 pm**. **Starting pay is $24.00 per hour.** The pay range for this job category is $24.00 - $25.00 per hour.**Key Responsibilities:*** Respond to inbound calls, emails, and online inquiries from residential and commercial customers.* Provide accurate information regarding service schedules, pricing, and company policies.* Process service requests, including new account setup, cancellations, and account changes.* Assist customers with billing inquiries, payments, and resolve discrepancies.* Accurately document all customer interactions in the company’s CRM system.* Coordinate with dispatch and operations teams to resolve missed pickups, container issues, and other service concerns.* Escalate complex issues to supervisors or appropriate departments when necessary.* Maintain up-to-date knowledge of company services, local regulations, and safety guidelines.* Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.* Perform other duties as assigned.**Qualifications:*** High school diploma or equivalent; some college preferred.* 1–2 years of customer service experience, preferably in utilities, waste management, or related industries.* Strong communication and problem-solving skills.* Proficiency in computer systems, including Microsoft Office Suite.* Ability to work in a fast-paced environment and handle high call volumes.* Professional, courteous, and customer-focused demeanor.**Work Environment:*** Office setting with frequent phone and computer use.* May require occasional interaction with field staff or site visits.**What you’ll get from us:*** Competitive Compensation* 401(K) with company match; let us help you save for your future* Healthcare; Medical, Dental, Vision* Perks, perks, perks!
Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund* Insurance: Life, Short Term/Long Term Disability**Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. #J-18808-Ljbffr