Slalom
At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform as a strategic enabler of enterprise agility, operational excellence, and human‑centered design.
We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever‑evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world‑class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom.
What You’ll Do
Define and execute the strategic vision for the ServiceNow capability globally.
Collaborate with senior leaders to align investments, talent, and go‑to‑market priorities.
Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
Collaborate with clients to develop long‑term relationships and provide exceptional service.
Lead the team on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
Identify and pursue new client opportunities in collaboration with account and market leaders.
Shape proposals, lead solutioning, and support go‑to‑market campaigns.
Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Manage a team of ServiceNow consultants, architects, and developers.
Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent.
Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
Champion quality, scalability, and long‑term client success.
Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Manage the team to achieve revenue and utilization goals.
Ensure appropriate business rigor for managing pipeline, staffing, project margin.
Qualifications
Minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, delivery, business development, account management, and partner alliance management.
Deep domain expertise in ServiceNow with a proven track record of leading CSM‑focused implementation projects.
Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
Experience managing a consulting practice to successful business metrics.
Experience managing and navigating the ServiceNow partner ecosystem.
Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
Strong leadership skills with the ability to inspire and lead a team.
Strategic thinking with a bias for action and outcomes.
Proven ability to grow teams, develop talent, and lead distributed workforces.
Proven track record of client and employee satisfaction.
Ability to think strategically and solve complex business problems.
Strong executive presence and client advisory skills.
Proven leadership of ServiceNow engagements with a focus on CSM modules.
A demonstrated commitment to continuous learning and professional growth.
Willingness to travel up to 50%.
About Slalom Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.
Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. We invest in benefits that include meaningful time off, paid holidays, parental leave, 401(k) with a match, high‑quality health, dental, and vision coverage, adoption and fertility assistance, and short/long‑term disability. We also offer a yearly $350 reimbursement account for well‑being expenses and discounted home, auto, and pet insurance.
Base salary pay ranges: Senior Principal $140,000 – $258,000; Director $161,000 – $281,000. Individuals may be eligible for an annual discretionary bonus. Actual compensation will depend on skills, experience, qualifications, location, and other factors. The salary pay range is subject to change.
EEO and Accommodations Slalom is an equal‑opportunity employer and is committed to attracting, developing and retaining highly qualified talent. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Slalom will also consider qualified applicants with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
We will accept applications until December 15th, 2025.
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We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever‑evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world‑class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom.
What You’ll Do
Define and execute the strategic vision for the ServiceNow capability globally.
Collaborate with senior leaders to align investments, talent, and go‑to‑market priorities.
Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
Collaborate with clients to develop long‑term relationships and provide exceptional service.
Lead the team on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
Identify and pursue new client opportunities in collaboration with account and market leaders.
Shape proposals, lead solutioning, and support go‑to‑market campaigns.
Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Manage a team of ServiceNow consultants, architects, and developers.
Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent.
Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
Champion quality, scalability, and long‑term client success.
Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Manage the team to achieve revenue and utilization goals.
Ensure appropriate business rigor for managing pipeline, staffing, project margin.
Qualifications
Minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, delivery, business development, account management, and partner alliance management.
Deep domain expertise in ServiceNow with a proven track record of leading CSM‑focused implementation projects.
Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
Experience managing a consulting practice to successful business metrics.
Experience managing and navigating the ServiceNow partner ecosystem.
Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
Strong leadership skills with the ability to inspire and lead a team.
Strategic thinking with a bias for action and outcomes.
Proven ability to grow teams, develop talent, and lead distributed workforces.
Proven track record of client and employee satisfaction.
Ability to think strategically and solve complex business problems.
Strong executive presence and client advisory skills.
Proven leadership of ServiceNow engagements with a focus on CSM modules.
A demonstrated commitment to continuous learning and professional growth.
Willingness to travel up to 50%.
About Slalom Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.
Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. We invest in benefits that include meaningful time off, paid holidays, parental leave, 401(k) with a match, high‑quality health, dental, and vision coverage, adoption and fertility assistance, and short/long‑term disability. We also offer a yearly $350 reimbursement account for well‑being expenses and discounted home, auto, and pet insurance.
Base salary pay ranges: Senior Principal $140,000 – $258,000; Director $161,000 – $281,000. Individuals may be eligible for an annual discretionary bonus. Actual compensation will depend on skills, experience, qualifications, location, and other factors. The salary pay range is subject to change.
EEO and Accommodations Slalom is an equal‑opportunity employer and is committed to attracting, developing and retaining highly qualified talent. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Slalom will also consider qualified applicants with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
We will accept applications until December 15th, 2025.
#J-18808-Ljbffr