Slalom
ServiceNow CSM Leader – Slalom
Join to apply for the ServiceNow CSM Leader role at Slalom.
Who You’ll Work With At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.
What You’ll Do
Capability Leadership, Growth and Strategy
Define and execute the strategic vision for the ServiceNow capability globally.
Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
Client Engagement & Delivery
Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
Collaborate with clients to develop long-term relationships and provide exceptional service.
Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
Business Development
Identify and pursue new client opportunities in collaboration with account and market leaders.
Shape proposals, lead solutioning, and support go-to-market campaigns.
Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Team Leadership
Manage a team of ServiceNow consultants, architects, and developers.
Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent.
Solution Innovation & Quality Assurance
Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
Champion quality, scalability, and long-term client success.
Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership
Manage the team to achieve revenue and utilization goals.
Ensure appropriate business rigor for managing pipeline, staffing, project margin.
What You’ll Bring
A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
Experience managing a consulting practice to successful business metrics.
Experience managing and navigating the ServiceNow partner ecosystem.
Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
Strong leadership skills with the ability to inspire and lead a team.
Strategic thinking with a bias for action and outcomes.
Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
Proven track record of client/employee satisfaction.
Ability to think strategically and solve complex business problems.
Strong executive presence and client advisory skills.
Proven leadership of ServiceNow engagements with a focus on CSM modules.
A demonstrated commitment to continuous learning and professional growth.
Willingness to travel up to 50%.
Compensation and Benefits Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for a Senior Principal is $140,000 - $258,000. For a Director, $161,000 - $281,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
Benefits include meaningful time off and paid holidays, parental leave, 401(k) with a match, highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for well‑being-related expenses, and discounted home, auto, and pet insurance.
EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
We will accept applications until December 15th, 2025.
Additional Information Referrals increase your chances of interviewing at Slalom by 2x.
#J-18808-Ljbffr
Who You’ll Work With At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.
What You’ll Do
Capability Leadership, Growth and Strategy
Define and execute the strategic vision for the ServiceNow capability globally.
Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
Client Engagement & Delivery
Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
Collaborate with clients to develop long-term relationships and provide exceptional service.
Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
Business Development
Identify and pursue new client opportunities in collaboration with account and market leaders.
Shape proposals, lead solutioning, and support go-to-market campaigns.
Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Team Leadership
Manage a team of ServiceNow consultants, architects, and developers.
Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent.
Solution Innovation & Quality Assurance
Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
Champion quality, scalability, and long-term client success.
Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership
Manage the team to achieve revenue and utilization goals.
Ensure appropriate business rigor for managing pipeline, staffing, project margin.
What You’ll Bring
A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
Experience managing a consulting practice to successful business metrics.
Experience managing and navigating the ServiceNow partner ecosystem.
Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
Strong leadership skills with the ability to inspire and lead a team.
Strategic thinking with a bias for action and outcomes.
Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
Proven track record of client/employee satisfaction.
Ability to think strategically and solve complex business problems.
Strong executive presence and client advisory skills.
Proven leadership of ServiceNow engagements with a focus on CSM modules.
A demonstrated commitment to continuous learning and professional growth.
Willingness to travel up to 50%.
Compensation and Benefits Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for a Senior Principal is $140,000 - $258,000. For a Director, $161,000 - $281,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
Benefits include meaningful time off and paid holidays, parental leave, 401(k) with a match, highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for well‑being-related expenses, and discounted home, auto, and pet insurance.
EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
We will accept applications until December 15th, 2025.
Additional Information Referrals increase your chances of interviewing at Slalom by 2x.
#J-18808-Ljbffr