State of Arizona
Base pay range: $18.70/hr - $18.70/hr
Salary: $18.70/hr Grade: 15 Closing Date: 12/17/2025
Job Summary Customer Service Representative 2 (Support Services Division / Customer Service) located in Phoenix, AZ.
Under the direction of the Customer Service Section Supervisor, the Customer Service Representative will act as the Department's representative for approximately 150 License Dealers, supporting all their needs. The position also involves processing and distributing inventory (licenses, OTC non‑permit tags, migratory bird stamps and generic license paper) and regulations to dealers and non‑dealers, answering licensing customer service phone lines and resolving portal or technical issues for the general public and license dealers, preparing and closing audits to the license dealers, and preparing several Department mass mail outs including sorting, labeling, stuffing and sealing various materials.
Major Duties
Acts as the Department’s representative for approximately 150 License Dealers, supporting all their needs (i.e. training, inventory, regulations, monthly reporting, and clarifying rules.)
Ensures dealers are issuing licenses and tags properly and provides feedback when not issued correctly.
Checks in the monthly license dealer sales reports and monies due to the department, reviews and processes the monthly sales reports, and deposits the monies.
Reconciles the monthly sales reports and keys in the licenses, OTC non‑permit tags and stamps into the license database including Hip survey data.
Prepares and sends monthly billing statements and correspondence of missing reports or acknowledgements.
Answers licensing customer service phone lines and the revolving phone line, provides information to resolve portal or technical issues to the general public and to the license dealers, and answers licensing and regulation questions.
Prepares and sends annual and closing audits to the license dealers, listing any monies or outstanding inventory due to the Department.
Checks in and verifies that the license dealers returned their annual inventory, prepares and distributes inventory, regulations and report forms to license dealers.
Prepares several Department mass mail outs annually, sorting, labeling, stuffing, and sealing various materials.
Locates, copies, retrieves, files, and stocks supplies/forms necessary for job function, including supplies to keep the public informed.
Performs other duties as assigned.
Knowledge, Skills & Abilities (KSAs) Candidates will have above‑average oral and/or written communications to interpret Game and Fish laws, rules, policies, and procedures; on‑hand training of new employees relating to licensing; computer data entry and typing; mathematics, proofreading, and research skills; advanced listening abilities to address customer concerns and requests; interpersonal relationship skills; and application of customer service techniques. The role requires good communication skills to deliver information in a calm, effective and respectful manner, problem‑solving skills for licensing and other customer issues, the ability to lift moderately heavy or bulky objects, multi‑task, prioritize, and manage a heavy workload; professionalism and a respectful attitude in difficult situations; patience, enthusiasm, courtesy, and an engaging customer service attitude.
Selective Preferences
1 year of experience in a customer service position.
Our work environment offers training opportunities and encourages career development.
Pre‑Employment Requirements Employment is contingent upon completion of a post‑offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions. If the position requires driving or the use of a vehicle as an essential function of the job, Driver’s License Requirements apply. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
13 days of vacation
12 sick days
10 paid holidays
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
Life, long‑term disability, and short‑term disability insurance options are available
Many more benefit programs are available
Location 5000 W Carefree Hwy, Phoenix, AZ 85086
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Consumer Services
The Arizona Game and Fish Department is an Equal Employment Opportunity agency. For more information about the Paid Parental Leave pilot program, please visit the benefits page. Contact Nicole Baker at nbaker@azgfd.gov for assistance.
#J-18808-Ljbffr
Salary: $18.70/hr Grade: 15 Closing Date: 12/17/2025
Job Summary Customer Service Representative 2 (Support Services Division / Customer Service) located in Phoenix, AZ.
Under the direction of the Customer Service Section Supervisor, the Customer Service Representative will act as the Department's representative for approximately 150 License Dealers, supporting all their needs. The position also involves processing and distributing inventory (licenses, OTC non‑permit tags, migratory bird stamps and generic license paper) and regulations to dealers and non‑dealers, answering licensing customer service phone lines and resolving portal or technical issues for the general public and license dealers, preparing and closing audits to the license dealers, and preparing several Department mass mail outs including sorting, labeling, stuffing and sealing various materials.
Major Duties
Acts as the Department’s representative for approximately 150 License Dealers, supporting all their needs (i.e. training, inventory, regulations, monthly reporting, and clarifying rules.)
Ensures dealers are issuing licenses and tags properly and provides feedback when not issued correctly.
Checks in the monthly license dealer sales reports and monies due to the department, reviews and processes the monthly sales reports, and deposits the monies.
Reconciles the monthly sales reports and keys in the licenses, OTC non‑permit tags and stamps into the license database including Hip survey data.
Prepares and sends monthly billing statements and correspondence of missing reports or acknowledgements.
Answers licensing customer service phone lines and the revolving phone line, provides information to resolve portal or technical issues to the general public and to the license dealers, and answers licensing and regulation questions.
Prepares and sends annual and closing audits to the license dealers, listing any monies or outstanding inventory due to the Department.
Checks in and verifies that the license dealers returned their annual inventory, prepares and distributes inventory, regulations and report forms to license dealers.
Prepares several Department mass mail outs annually, sorting, labeling, stuffing, and sealing various materials.
Locates, copies, retrieves, files, and stocks supplies/forms necessary for job function, including supplies to keep the public informed.
Performs other duties as assigned.
Knowledge, Skills & Abilities (KSAs) Candidates will have above‑average oral and/or written communications to interpret Game and Fish laws, rules, policies, and procedures; on‑hand training of new employees relating to licensing; computer data entry and typing; mathematics, proofreading, and research skills; advanced listening abilities to address customer concerns and requests; interpersonal relationship skills; and application of customer service techniques. The role requires good communication skills to deliver information in a calm, effective and respectful manner, problem‑solving skills for licensing and other customer issues, the ability to lift moderately heavy or bulky objects, multi‑task, prioritize, and manage a heavy workload; professionalism and a respectful attitude in difficult situations; patience, enthusiasm, courtesy, and an engaging customer service attitude.
Selective Preferences
1 year of experience in a customer service position.
Our work environment offers training opportunities and encourages career development.
Pre‑Employment Requirements Employment is contingent upon completion of a post‑offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions. If the position requires driving or the use of a vehicle as an essential function of the job, Driver’s License Requirements apply. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
13 days of vacation
12 sick days
10 paid holidays
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
Life, long‑term disability, and short‑term disability insurance options are available
Many more benefit programs are available
Location 5000 W Carefree Hwy, Phoenix, AZ 85086
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Consumer Services
The Arizona Game and Fish Department is an Equal Employment Opportunity agency. For more information about the Paid Parental Leave pilot program, please visit the benefits page. Contact Nicole Baker at nbaker@azgfd.gov for assistance.
#J-18808-Ljbffr