University of Florida
MA / Customer Service Rep - UF Wildlight - Days
University of Florida, Yulee, Florida, United States, 32097
MA / Customer Service Rep - UF Wildlight - Days
A multi‑skilled person dedicated to assisting in all aspects of medical practice, including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Overview Provides excellent customer service and greets patients entering the department/practice.
Responsibilities
Receives and directs messages (electronic, in‑person and telephone calls) to the appropriate personnel; makes contacts to other departments, physicians, patients and outside organizations as necessary for departmental and practice operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions and sets patient appointments according to established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions related to co‑payments or other patient payments/collections; may perform routine clerical duties for the department.
Performs venipuncture and administers routine, non‑controlled medications.
Administers medication as directed and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures, including aseptic procedures and taking patient’s vital signs.
Qualifications
Experience Requirements: 1 year medical assistant.
Preferred Experience – 2 years: Two to four years of clerical/customer service experience, ideally in a health‑care related industry.
Preferred Experience – 1 year: One year experience with third‑party payors and computer experience for inputting data and reviewing patient demographic material.
Certifications: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire; Medical Terminology Certificate – preferred within 30 days.
Additional Details: Completion of an accredited MA program by the National Commission for Certifying Agencies, a national or state medical association, or an approved agency.
Education: High School Diploma / GED equivalent required at time of hire.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
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Overview Provides excellent customer service and greets patients entering the department/practice.
Responsibilities
Receives and directs messages (electronic, in‑person and telephone calls) to the appropriate personnel; makes contacts to other departments, physicians, patients and outside organizations as necessary for departmental and practice operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions and sets patient appointments according to established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions related to co‑payments or other patient payments/collections; may perform routine clerical duties for the department.
Performs venipuncture and administers routine, non‑controlled medications.
Administers medication as directed and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures, including aseptic procedures and taking patient’s vital signs.
Qualifications
Experience Requirements: 1 year medical assistant.
Preferred Experience – 2 years: Two to four years of clerical/customer service experience, ideally in a health‑care related industry.
Preferred Experience – 1 year: One year experience with third‑party payors and computer experience for inputting data and reviewing patient demographic material.
Certifications: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire; Medical Terminology Certificate – preferred within 30 days.
Additional Details: Completion of an accredited MA program by the National Commission for Certifying Agencies, a national or state medical association, or an approved agency.
Education: High School Diploma / GED equivalent required at time of hire.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
#J-18808-Ljbffr