University of Florida
MA / Customer Service Rep - Lem Turner - Days
University of Florida, Jacksonville, Florida, United States, 32290
Overview
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and outside organizations as necessary for departmental/practice operations.
Maintains patient scheduling functions and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Performs venipuncture and administers routine, non-controlled medications.
Administers medication as directed by and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Qualifications Experience Requirements
1 year of medical assistant experience (preferred).
2 years clerical/customer service experience, ideally in a health‑care related industry.
1 year of experience with third‑party payors and computer experience for inputting data and reviewing patient demographic material (preferred).
Education Requirements
High School Diploma or GED required.
Certification/Licensure
Certified Medical Assistant (CMA) required within 6 months.
Basic Life Support (BLS) required at time of hire.
Medical Terminology Certificate preferred within 30 days.
Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industry
Consumer Services
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Responsibilities
Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and outside organizations as necessary for departmental/practice operations.
Maintains patient scheduling functions and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Performs venipuncture and administers routine, non-controlled medications.
Administers medication as directed by and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Qualifications Experience Requirements
1 year of medical assistant experience (preferred).
2 years clerical/customer service experience, ideally in a health‑care related industry.
1 year of experience with third‑party payors and computer experience for inputting data and reviewing patient demographic material (preferred).
Education Requirements
High School Diploma or GED required.
Certification/Licensure
Certified Medical Assistant (CMA) required within 6 months.
Basic Life Support (BLS) required at time of hire.
Medical Terminology Certificate preferred within 30 days.
Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industry
Consumer Services
#J-18808-Ljbffr