Dalkia Energy Solutions
Customer Service (Bilingual English/Spanish)
Dalkia Energy Solutions, San Antonio, Texas, United States, 78208
Dalkia Energy Solutions – Customer Service (Bilingual English/Spanish)
Base pay range : $18.00/hr – $28.00/hr
Role Summary : The Customer Service Representative answers customer inquiries by telephone, e‑mail, or chat to provide non‑technical problem resolution. The CSR resolves routine and some non‑routine, more complex problems, communicates solutions, and refers to other departments as needed. This role requires bilingual fluency in English/Spanish and uses internal applications and databases to record activities and research product information.
Job Responsibilities
Respond to customer inquiries via phone, email, live chat, or in person.
Address questions about service availability, streetlight installation, maintenance, billing, and outages.
Provide timely and accurate information regarding the status of service requests.
Assist customers in reporting issues with streetlight functionality (e.g., outages, flickering lights, or damaged infrastructure).
Log customer complaints, troubleshoot issues, and, if necessary, escalte more complex concerns to the technical support or operations teams.
Schedule maintenance requests and follow up on service timelines.
Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company.
Accurately document customer interactions, service requests, and issue resolutions in the customer management system and keep records up to date for future reference and reporting.
Handle difficult customer situations with patience and professionalism.
Collaborate with other departments to ensure customer issues are resolved promptly and effectively.
Maintain a customer‑first attitude, ensuring all inquiries are resolved to the customer’s satisfaction.
Stay informed about company policies, service updates, and any regulatory changes that impact customer service and ensure adherence to utility regulations and standards.
Preferred Skills & Qualifications
High school diploma or equivalent; some college education preferred.
1–2 years of experience in customer service, preferably in a utility, telecommunications, or service‑oriented company.
Strong written and verbal communication skills.
Proficiency in customer management software and Microsoft Office Suite.
Problem‑solving skills and the ability to handle customer complaints with patience and tact.
Ability to work in a fast‑paced environment and manage multiple tasks effectively.
Knowledge of street‑lighting systems or public utility operations is a plus.
Key Competencies
Customer‑focused with a proactive approach to problem‑solving.
Excellent interpersonal skills and the ability to build rapport with customers.
Strong attention to detail and organizational skills.
Ability to adapt to changes in the utility industry and customer service technologies.
Location : On‑site: San Antonio, Texas
Salary : Competitive and commensurate with experience.
Benefits
include medical, dental, vision, life, STD, LTD insurance, 401(k) retirement plan, PTO, holiday pay, and opportunities for professional development.
Seniority level : Entry level;
Employment type : Full‑time;
Job function : Other;
Industries : Staffing and Recruiting.
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Role Summary : The Customer Service Representative answers customer inquiries by telephone, e‑mail, or chat to provide non‑technical problem resolution. The CSR resolves routine and some non‑routine, more complex problems, communicates solutions, and refers to other departments as needed. This role requires bilingual fluency in English/Spanish and uses internal applications and databases to record activities and research product information.
Job Responsibilities
Respond to customer inquiries via phone, email, live chat, or in person.
Address questions about service availability, streetlight installation, maintenance, billing, and outages.
Provide timely and accurate information regarding the status of service requests.
Assist customers in reporting issues with streetlight functionality (e.g., outages, flickering lights, or damaged infrastructure).
Log customer complaints, troubleshoot issues, and, if necessary, escalte more complex concerns to the technical support or operations teams.
Schedule maintenance requests and follow up on service timelines.
Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company.
Accurately document customer interactions, service requests, and issue resolutions in the customer management system and keep records up to date for future reference and reporting.
Handle difficult customer situations with patience and professionalism.
Collaborate with other departments to ensure customer issues are resolved promptly and effectively.
Maintain a customer‑first attitude, ensuring all inquiries are resolved to the customer’s satisfaction.
Stay informed about company policies, service updates, and any regulatory changes that impact customer service and ensure adherence to utility regulations and standards.
Preferred Skills & Qualifications
High school diploma or equivalent; some college education preferred.
1–2 years of experience in customer service, preferably in a utility, telecommunications, or service‑oriented company.
Strong written and verbal communication skills.
Proficiency in customer management software and Microsoft Office Suite.
Problem‑solving skills and the ability to handle customer complaints with patience and tact.
Ability to work in a fast‑paced environment and manage multiple tasks effectively.
Knowledge of street‑lighting systems or public utility operations is a plus.
Key Competencies
Customer‑focused with a proactive approach to problem‑solving.
Excellent interpersonal skills and the ability to build rapport with customers.
Strong attention to detail and organizational skills.
Ability to adapt to changes in the utility industry and customer service technologies.
Location : On‑site: San Antonio, Texas
Salary : Competitive and commensurate with experience.
Benefits
include medical, dental, vision, life, STD, LTD insurance, 401(k) retirement plan, PTO, holiday pay, and opportunities for professional development.
Seniority level : Entry level;
Employment type : Full‑time;
Job function : Other;
Industries : Staffing and Recruiting.
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