New York Psychotherapy and Counseling Center
Call Center Representative
New York Psychotherapy and Counseling Center, New York, New York, us, 10261
Job Description
Job Summary The Call Center Representative provides support to customers via phone, email, or chat, helping resolve inquiries efficiently and professionally. Ideal for someone who enjoys helping people and working in a structured environment.
Responsibilities
Answer incoming customer calls and messages
Provide accurate information and resolve issues
Document customer interactions in the system
Follow scripts and guidelines to maintain quality service
Escalate complex issues to supervisors when needed
Meet performance metrics such as call time and satisfaction
Assist with outbound follow-ups as necessary
Qualifications
Strong verbal communication skills
Patience, empathy, and problem-solving skills
Ability to work in a fast-paced environment
Basic computer and typing skills
Additional Information
Competitive salary range ($52,000–$56,000 per year).
Opportunities for professional growth and advancement within the agency.
Supportive environment that values creativity, innovation, and continuous development.
Collaborative culture with exposure to diverse branding projects.
Full-time position with structured training and ongoing mentorship.
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Job Summary The Call Center Representative provides support to customers via phone, email, or chat, helping resolve inquiries efficiently and professionally. Ideal for someone who enjoys helping people and working in a structured environment.
Responsibilities
Answer incoming customer calls and messages
Provide accurate information and resolve issues
Document customer interactions in the system
Follow scripts and guidelines to maintain quality service
Escalate complex issues to supervisors when needed
Meet performance metrics such as call time and satisfaction
Assist with outbound follow-ups as necessary
Qualifications
Strong verbal communication skills
Patience, empathy, and problem-solving skills
Ability to work in a fast-paced environment
Basic computer and typing skills
Additional Information
Competitive salary range ($52,000–$56,000 per year).
Opportunities for professional growth and advancement within the agency.
Supportive environment that values creativity, innovation, and continuous development.
Collaborative culture with exposure to diverse branding projects.
Full-time position with structured training and ongoing mentorship.
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