Mountain America Credit Union
Part Time AM or PM Member Service & Sales (Teller) - Bilingual (Spanish/English)
Mountain America Credit Union, Boise, Idaho, United States, 83708
Part Time AM or PM Member Service & Sales (Teller) - Bilingual (Spanish/English) Preferred
Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Schedule & Pay Part Time; Monday – Friday 8:40 am – 2:15 pm; Saturdays 8:40 am – 2:15 pm (Day off during the week when a Saturday is worked) Part Time; Monday – Friday 12:45 pm – 6:15 pm; Saturdays 8:40 am – 2:15 pm (Day off during the week when a Saturday is worked) Bilingual (Spanish/English) preferred but not required
Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full‑time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Location Boise Ustick Road Branch 10440 West Ustick Road Boise, ID 83704
Member Focus
Provides exceptional member service by assessing needs, advising, and assisting with transactions such as opening new accounts, servicing existing accounts, and explaining products that best suit members and our objectives.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology, and cross‑sells products and services as needs arise via a consultation approach.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to existing members to provide additional consultation on MACU products and services.
Resolves problems by clarifying complaints, determining causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
Follows up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
Branch Operations
Maintains cash drawer.
Initiates wire transfers, cashier’s checks, and cash advances.
Creates VISA cards.
Opens and processes IRA transactions, certificates of deposit, and redeems savings bonds.
Uses judgment to place appropriate check holds and issue fee reversals.
Assists fraud victims by processing fraud disputes.
Accurately and efficiently processes transactions in accordance with established policies and procedures.
Assists in opening and closing procedures of the branch.
Responsible for branch security, including vault combinations, security codes, and member information.
Other Responsibilities
Represents the credit union in a professional manner, both in dress and actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Travel may be required.
Complies with all regulations as required by law.
Performs other duties as assigned.
Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience At least six months of customer service experience.
Industry Experience Preferred Preferred but not required.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required.
First 90 Days
MSR onboarding through the following:
Branch Foundations
Teller Branch Checklist
Products & Services
Teller Follow‑up Training
Computer/Office Equipment Skills
Proficient computer operating skills.
Understanding of Microsoft Office Suite (Outlook, Word, Excel).
Other Skills and Abilities
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross‑sell financial services of the credit union to create exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively using written and verbal communication.
Physical Abilities / Working Conditions Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental There are no unusually environmental factors.
Noise Environment Moderate noise (business office with computers and printers, light traffic).
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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Schedule & Pay Part Time; Monday – Friday 8:40 am – 2:15 pm; Saturdays 8:40 am – 2:15 pm (Day off during the week when a Saturday is worked) Part Time; Monday – Friday 12:45 pm – 6:15 pm; Saturdays 8:40 am – 2:15 pm (Day off during the week when a Saturday is worked) Bilingual (Spanish/English) preferred but not required
Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full‑time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Location Boise Ustick Road Branch 10440 West Ustick Road Boise, ID 83704
Member Focus
Provides exceptional member service by assessing needs, advising, and assisting with transactions such as opening new accounts, servicing existing accounts, and explaining products that best suit members and our objectives.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology, and cross‑sells products and services as needs arise via a consultation approach.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to existing members to provide additional consultation on MACU products and services.
Resolves problems by clarifying complaints, determining causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
Follows up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
Branch Operations
Maintains cash drawer.
Initiates wire transfers, cashier’s checks, and cash advances.
Creates VISA cards.
Opens and processes IRA transactions, certificates of deposit, and redeems savings bonds.
Uses judgment to place appropriate check holds and issue fee reversals.
Assists fraud victims by processing fraud disputes.
Accurately and efficiently processes transactions in accordance with established policies and procedures.
Assists in opening and closing procedures of the branch.
Responsible for branch security, including vault combinations, security codes, and member information.
Other Responsibilities
Represents the credit union in a professional manner, both in dress and actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Travel may be required.
Complies with all regulations as required by law.
Performs other duties as assigned.
Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience At least six months of customer service experience.
Industry Experience Preferred Preferred but not required.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required.
First 90 Days
MSR onboarding through the following:
Branch Foundations
Teller Branch Checklist
Products & Services
Teller Follow‑up Training
Computer/Office Equipment Skills
Proficient computer operating skills.
Understanding of Microsoft Office Suite (Outlook, Word, Excel).
Other Skills and Abilities
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross‑sell financial services of the credit union to create exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively using written and verbal communication.
Physical Abilities / Working Conditions Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental There are no unusually environmental factors.
Noise Environment Moderate noise (business office with computers and printers, light traffic).
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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