Mountain America Credit Union
Part Time - Bilingual Member Service & Sales Representative
Mountain America Credit Union, Nampa, Idaho, United States, 83687
Part Time - Bilingual Member Service & Sales Representative
Join to apply for the
Part Time - Bilingual Member Service & Sales Representative
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Mountain America Credit Union Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. Job Description
Location
Nampa Branch: 112 2nd St, Nampa, ID 83651 Schedule
Part Time. Flexibility needed, Monday – Friday 8:40 am – 6:15 pm; Rotating Saturdays 8:40 am – 2:15 pm Benefits
Starting competitive pay of $17.00 per hour, can increase depending on experience, plus incentives Additional $1.00 for helping in Spanish Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (for full‑time employees) Paid time off, volunteer time off, and paid holidays Matching 401(k) Tuition assistance Professional development And more! Member Focus
Provides exceptional member service by assessing member needs, advising to meet those needs, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining our products and services that best suit the member’s needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross‑sells products and services as needs arise through a consultation approach. Consistent focus on increasing member satisfaction and account retention. Expected to meet sales and service goals. Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services. Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions via thank‑you notes and phone calls using the MACU New Member Onboarding approach. Branch Operations
Maintains cash drawer. Initiates wire transfers, cashier’s checks, and cash advances. Creates VISA cards. Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds. Uses judgement to place appropriate check holds and issue fee reversals. Assists fraud victims by processing fraud disputes. Accurately and efficiently processes transactions in accordance with established policies and procedures. Assists in the opening and closing procedures of the branch. Responsible for Branch Security including vault combinations, security codes, and member information. Other Responsibilities
Represents the credit union in a professional manner, both in dress and in actions. Keeps work area neat and clean. Responds to email/voicemail/missed calls/other communication in a timely manner. Actively participates and completes product knowledge courses. Travel may be required. Complies with all regulations as required by law. Performs other duties as assigned. Knowledge, Skills, And Abilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience
At least six months of customer service experience. Industry Experience Preferred
— Education
High school diploma or equivalent. Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required. To Be Completed During The First 90 Days
MSR onboarding through the following:
Branch Foundations Teller Branch Checklist Products & Services Teller Follow‑up Training
Computer/Office Equipment Skills
Proficient computer operating skills. Understanding of Microsoft Office Suite (Outlook, Word, Excel). Managerial Responsibility
No supervisory/managerial responsibilities. Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations. Ability to identify lending opportunities and make recommendations. Ability to cross‑sell financial services of the credit union to create exceptional member service. Ability to perform financial calculations. Ability to communicate effectively and persuasively using written and verbal communication. Physical Abilities / Working Conditions
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally. Environmental
There are no unusually environmental factors. Noise Environment
Moderate noise (business office with computers and printers, light traffic). Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Seniority level
Entry level Employment type
Part‑time Job function
Other Referrals increase your chances of interviewing at Mountain America Credit Union by 2x. Get notified about new Member Service Representative jobs in
Nampa, ID .
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Join to apply for the
Part Time - Bilingual Member Service & Sales Representative
role at
Mountain America Credit Union Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. Job Description
Location
Nampa Branch: 112 2nd St, Nampa, ID 83651 Schedule
Part Time. Flexibility needed, Monday – Friday 8:40 am – 6:15 pm; Rotating Saturdays 8:40 am – 2:15 pm Benefits
Starting competitive pay of $17.00 per hour, can increase depending on experience, plus incentives Additional $1.00 for helping in Spanish Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (for full‑time employees) Paid time off, volunteer time off, and paid holidays Matching 401(k) Tuition assistance Professional development And more! Member Focus
Provides exceptional member service by assessing member needs, advising to meet those needs, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining our products and services that best suit the member’s needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross‑sells products and services as needs arise through a consultation approach. Consistent focus on increasing member satisfaction and account retention. Expected to meet sales and service goals. Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services. Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions via thank‑you notes and phone calls using the MACU New Member Onboarding approach. Branch Operations
Maintains cash drawer. Initiates wire transfers, cashier’s checks, and cash advances. Creates VISA cards. Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds. Uses judgement to place appropriate check holds and issue fee reversals. Assists fraud victims by processing fraud disputes. Accurately and efficiently processes transactions in accordance with established policies and procedures. Assists in the opening and closing procedures of the branch. Responsible for Branch Security including vault combinations, security codes, and member information. Other Responsibilities
Represents the credit union in a professional manner, both in dress and in actions. Keeps work area neat and clean. Responds to email/voicemail/missed calls/other communication in a timely manner. Actively participates and completes product knowledge courses. Travel may be required. Complies with all regulations as required by law. Performs other duties as assigned. Knowledge, Skills, And Abilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience
At least six months of customer service experience. Industry Experience Preferred
— Education
High school diploma or equivalent. Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required. To Be Completed During The First 90 Days
MSR onboarding through the following:
Branch Foundations Teller Branch Checklist Products & Services Teller Follow‑up Training
Computer/Office Equipment Skills
Proficient computer operating skills. Understanding of Microsoft Office Suite (Outlook, Word, Excel). Managerial Responsibility
No supervisory/managerial responsibilities. Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations. Ability to identify lending opportunities and make recommendations. Ability to cross‑sell financial services of the credit union to create exceptional member service. Ability to perform financial calculations. Ability to communicate effectively and persuasively using written and verbal communication. Physical Abilities / Working Conditions
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally. Environmental
There are no unusually environmental factors. Noise Environment
Moderate noise (business office with computers and printers, light traffic). Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Seniority level
Entry level Employment type
Part‑time Job function
Other Referrals increase your chances of interviewing at Mountain America Credit Union by 2x. Get notified about new Member Service Representative jobs in
Nampa, ID .
#J-18808-Ljbffr