Oregon Staffing
Office Specialist 2
Bilingual requirement English and Spanish. This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Summary of Duties: As an Office Specialist 2, you will: Provide in-person and phone support to clients and Home Care Workers by answering questions, verifying employment, and offering training on the Provider Time Capture (PTC) system. Distribute forms, applications, and instructions, while screening clients for services and scheduling appointments as needed. Enter service plan authorizations, manage Home Care Worker payroll, and the Provider Time Capture (PTC) system to ensure accurate and timely payments. Process EBT cards, client checks, and medical cards, and reconcile documents in accordance with established policies. Maintain accurate records, process incoming and outgoing mail, manage office supplies and equipment, and perform data entry tasks. Complete administrative tasks such as voter registration, background checks, and file organization. Receipts in monies Client Pay-in repayments/overpayments, Adult Foster Homes fees, processes bank deposits, and follows state agency guidelines for all negotiable documents and funds. Support special projects, communicate issues and concern to management, and participate in ongoing professional development opportunities. Minimum Qualifications: To qualify for this position, you must be bilingual in Spanish and English. A valid driver's license and acceptable driving record are required for this position. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or an associate degree in any field. Or an equivalent combination of education and experience. Essential Attributes: We are looking for candidates with: Experience using a range of software programs or databases to manage multiple tasks and meet competing deadlines. Experience applying creative thinking to solve problems and improve workflows or processes. Experience identifying and resolving a variety of challenges with empathy, professionalism, and sound judgment. Experience providing respectful and supportive guidance to individuals dealing with complex or sensitive matters. Experience communicating clearly and effectively in a way that is concise, respectful, and appropriate for different audiences. Experience delivering in-person customer service in a professional office setting. Working Conditions: Duties for this role will be performed in an office setting. Occasional travel is required for attending meetings, trainings, and supporting work in other offices as needed. Some travel may be in hazardous weather conditions. The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs. You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions. Quick decision-making may be necessary to ensure language skill requirement or preference: Need to be able to communicate in both English and Spanish.
Bilingual requirement English and Spanish. This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Summary of Duties: As an Office Specialist 2, you will: Provide in-person and phone support to clients and Home Care Workers by answering questions, verifying employment, and offering training on the Provider Time Capture (PTC) system. Distribute forms, applications, and instructions, while screening clients for services and scheduling appointments as needed. Enter service plan authorizations, manage Home Care Worker payroll, and the Provider Time Capture (PTC) system to ensure accurate and timely payments. Process EBT cards, client checks, and medical cards, and reconcile documents in accordance with established policies. Maintain accurate records, process incoming and outgoing mail, manage office supplies and equipment, and perform data entry tasks. Complete administrative tasks such as voter registration, background checks, and file organization. Receipts in monies Client Pay-in repayments/overpayments, Adult Foster Homes fees, processes bank deposits, and follows state agency guidelines for all negotiable documents and funds. Support special projects, communicate issues and concern to management, and participate in ongoing professional development opportunities. Minimum Qualifications: To qualify for this position, you must be bilingual in Spanish and English. A valid driver's license and acceptable driving record are required for this position. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or an associate degree in any field. Or an equivalent combination of education and experience. Essential Attributes: We are looking for candidates with: Experience using a range of software programs or databases to manage multiple tasks and meet competing deadlines. Experience applying creative thinking to solve problems and improve workflows or processes. Experience identifying and resolving a variety of challenges with empathy, professionalism, and sound judgment. Experience providing respectful and supportive guidance to individuals dealing with complex or sensitive matters. Experience communicating clearly and effectively in a way that is concise, respectful, and appropriate for different audiences. Experience delivering in-person customer service in a professional office setting. Working Conditions: Duties for this role will be performed in an office setting. Occasional travel is required for attending meetings, trainings, and supporting work in other offices as needed. Some travel may be in hazardous weather conditions. The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs. You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions. Quick decision-making may be necessary to ensure language skill requirement or preference: Need to be able to communicate in both English and Spanish.