Galileo Financial Technologies
Customer Service Representative
Galileo Financial Technologies, Sandy, Utah, United States, 84070
Customer Service Representative
The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem-solving opportunities. The role serves as a value add to our clients and their customers. A Galileo Customer Service Representative will be responsible for providing best-in-class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. This position is Mon-Fri 8:00am-4:30pm. Assisting our customers with issues that they may be having with their accounts and creating an amazing experience Understanding and evaluating customer questions in a 1-call resolution Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers Prior Call Center experience Strong individual performance A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task. Thorough and accurate in all you do so the customer and agent have the correct information Must be able to pass a criminal background check Bilingual in Spanish preferred Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. $17.55 - $19.50 USD
The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem-solving opportunities. The role serves as a value add to our clients and their customers. A Galileo Customer Service Representative will be responsible for providing best-in-class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. This position is Mon-Fri 8:00am-4:30pm. Assisting our customers with issues that they may be having with their accounts and creating an amazing experience Understanding and evaluating customer questions in a 1-call resolution Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers Prior Call Center experience Strong individual performance A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task. Thorough and accurate in all you do so the customer and agent have the correct information Must be able to pass a criminal background check Bilingual in Spanish preferred Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. $17.55 - $19.50 USD