Seattle Staffing
Order Specialist
Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide. The Order Specialist is responsible for the accurate and timely processing of customer orders, ensuring alignment with company standards and customer expectations. As part of the Order Services team, this role is responsible for managing incoming order requests, verifying key information and proactively addressing discrepancies or issues that may impact the health of the order. This role supports operational excellence by maintaining a high level of attention to detail, consistency, and service reliability. This role works closely with internal teams such as Sales, Customer Experience and the Sales Support Technical team to support the overall customer experience. Essential functions (responsibilities, tasks, supervisory needs) Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Process incoming customer orders with accuracy and efficiency, ensuring timely entry into the system. Prioritize orders to meet shipping deadlines and customer expectations. Review orders for completeness, pricing and product availability; escalate any issues to the Customer Experience team to follow up. Serve as a point of contact for internal partners (e.g., Sales, Customer Experience, Sales Support technical teams, Logistics, Supply Chain) regarding order status and issue resolution. Support post-shipment issue resolution and coordinate with relevant departments to ensure customer satisfaction. Follow established operating procedures and utilize job aids and SOPs to complete tasks. Support data quality initiatives by reviewing order data and participating in cleanup efforts. Contribute to team goals by managing workload effectively and prioritizing tasks based on urgency and impact. Provide support during peak periods or when team coverage is limited. This is a non-exempt position with an hourly pay rate range of $27 to $30 per hour. Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available. Minimum Requirements Required Qualifications (education, years of experience, KSAs) Minimum of 2 years of experience in order fulfillment, sales support, customer service, or a related field. Preferred education and experience Associate degree or equivalent work experience in business, supply chain, or a related discipline. Strong attention to detail and organizational skills.
Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide. The Order Specialist is responsible for the accurate and timely processing of customer orders, ensuring alignment with company standards and customer expectations. As part of the Order Services team, this role is responsible for managing incoming order requests, verifying key information and proactively addressing discrepancies or issues that may impact the health of the order. This role supports operational excellence by maintaining a high level of attention to detail, consistency, and service reliability. This role works closely with internal teams such as Sales, Customer Experience and the Sales Support Technical team to support the overall customer experience. Essential functions (responsibilities, tasks, supervisory needs) Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Process incoming customer orders with accuracy and efficiency, ensuring timely entry into the system. Prioritize orders to meet shipping deadlines and customer expectations. Review orders for completeness, pricing and product availability; escalate any issues to the Customer Experience team to follow up. Serve as a point of contact for internal partners (e.g., Sales, Customer Experience, Sales Support technical teams, Logistics, Supply Chain) regarding order status and issue resolution. Support post-shipment issue resolution and coordinate with relevant departments to ensure customer satisfaction. Follow established operating procedures and utilize job aids and SOPs to complete tasks. Support data quality initiatives by reviewing order data and participating in cleanup efforts. Contribute to team goals by managing workload effectively and prioritizing tasks based on urgency and impact. Provide support during peak periods or when team coverage is limited. This is a non-exempt position with an hourly pay rate range of $27 to $30 per hour. Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available. Minimum Requirements Required Qualifications (education, years of experience, KSAs) Minimum of 2 years of experience in order fulfillment, sales support, customer service, or a related field. Preferred education and experience Associate degree or equivalent work experience in business, supply chain, or a related discipline. Strong attention to detail and organizational skills.